Franchise Account Manger

Studyin; Dadri; On-site; INR 550,000 - 800,000; Full time

Benefits offered by this job

Collaborative work culture

Learning and growth opportunities

Competitive compensation

Job summary

StudyIn is seeking a Franchise Operations Lead to manage relationships with franchise offices and coordinate cross-functional teams. You will drive training, onboarding, and CRM/tool adoption, while ensuring smooth university liaison and portal access, and handling commissions disputes with a proactive, data-driven approach.

Based in India, this role offers an opportunity to shape franchise expansion and optimize day-to-day operations across the network, with a focus on process standardization,

Qualifications

• Establish and nurture long-term relationships with StudyIn franchise stakeholders.
• Coordinate daily operations across franchise offices and internal teams.
• Lead training programs for franchise staff on operations and systems.
• Conduct CRM and Application Portal (AP) training sessions.
• Liaise with universities to secure agent portal access.
• Oversee franchise setup, including CRM and portal provisioning.
• Address queries and resolve issues to minimize operational disruption.
• Manage data, reporting, and commission-related disputes.

Responsibilities

• Establish and nurture strong relationships with franchise stakeholders.
• Drive end-to-end operational coordination between franchise offices and internal teams.
• Lead structured training programs for franchise staff.
• Liaise with universities and internal teams for portal access.
• Lead end-to-end onboarding and setup of new franchise offices.
• Proactively address and resolve queries from franchise partners.
• Conduct regular data follow-ups and manage commission-related disputes.
• Provide virtual operational support to ensure launch readiness.

Job description

At StudyIn, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve assisted over 1.3 million students in accessing study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance and university partnerships.

Key Responsibilities

1. Franchise Relationship & Stakeholder Management

• Establish and nurture strong, long-term relationships with key stakeholders across StudyIn franchise offices.
• Act as the primary point of contact for franchises, ensuring alignment with organizational objectives and service standards.

2. Operational Coordination & Execution

• Drive end-to-end coordination between franchise offices and internal teams for smooth daily operations to get the goals achieved.
• Ensure timely resolution of operational challenges by collaborating with cross-functional teams (IT, CRM, Creative).

3. Training, Development & Capability Building

• Lead structured training programs for new and existing franchise staff on operations, systems, and process updates.
• Conduct regular CRM and Application Portal (AP) training sessions to ensure system adoption and efficiency.

4. University & Liaison Coordination

• Liaise with universities and internal liaison teams to secure and manage agent portal access for all franchise offices.
• Facilitate smooth application processing by ensuring all required systems and access points are operational.

5. Franchise Setup & Expansion Support

Lead the end-to-end onboarding and setup of new franchise offices, including:

• CRM account creation and configuration
• University agent portal setup
• Staff onboarding and complete operational process & CRM training
• Email and system access provisioning

Provide full virtual operational support to ensure successful launch and readiness.

6. Query Resolution & Issue Management

• Proactively address and resolve queries raised by franchise partners, ensuring minimal disruption to operations.
• Act as a bridge between franchise offices and internal teams for quick and effective issue resolution.

7. Data Management & Reporting

• Conduct regular follow-ups with franchise offices for final choice data and university-required updates.
• Manage and resolve disputes by coordinating between franchise offices, liaison teams, and universities.
• Ensure timely closure of escalations while maintaining strong partner relationships.
• Handle all commission-related issues and act as a liaison between franchises and the commission team.
• Address any discrepancies or concerns regarding commissions.

What We Offer:

• A collaborative, innovative, and supportive work environment.
• Opportunities for continuous learning, growth, and professional development.
• Competitive compensation package and clear career advancement pathways.