Franchise Account Manager

United Knowledge Education Consultants; Delhi; Sur place; INR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Career development opportunities

Competitive compensation package

Learning & development programs

Résumé du poste

United Knowledge Education Consultants seeks a proactive Franchise Relationship & Stakeholder Manager in Delhi. You will nurture franchise networks, coordinate daily operations, and drive training for staff across CRM and portals.

The role involves liaising with universities and internal teams to ensure smooth onboarding and access provisioning. Responsibilities include managing queries, resolving issues, and handling commission-related matters while sustaining strong partner relationships in a

Qualifications

• Experience in managing franchise networks or partner relations.
• Ability to coordinate cross-functional teams and drive process improvements.
• Strong communication and training delivery skills.

Responsabilités

• Establish and nurture relationships with StudyIn franchise offices.
• Act as main contact for franchises ensuring alignment with objectives and standards.
• Coordinate end-to-end operations between franchise offices and internal teams.
• Lead training programs for franchise staff on operations, systems and processes.
• Liaise with universities and internal teams to manage agent portal access.
• Oversee onboarding and setup of new franchise offices (CRM, access provisioning).
• Address queries and resolve issues raised by franchise partners.
• Monitor data updates and reporting for franchise offices and universities.
• Manage disputes and escalations between franchises, liaison teams and universities.
• Handle commission-related issues and liaise with the commission team.

Connaissances

Franchise relationship management

Stakeholder management

Operations coordination

CRM training & support

Formation

Bachelor's degree

Outils

CRM software

Description du poste

Key Responsibilities

1. Franchise Relationship & Stakeholder Management

• Establish and nurture strong, long-term relationships with key stakeholders across StudyIn franchise offices.
• Act as the primary point of contact for franchises, ensuring alignment with organizational objectives and service standards.
  

2. Operational Coordination & Execution

• Drive end-to-end coordination between franchise offices and internal teams for smooth daily operations to get the goals achieved.
• Ensure timely resolution of operational challenges by collaborating with cross-functional teams (IT, CRM, Creative).

3. Training, Development & Capability Building

• Lead structured training programs for new and existing franchise staff on operations, systems, and process updates.
• Conduct regular CRM and Application Portal (AP) training sessions to ensure system adoption and efficiency.

4. University & Liaison Coordination

• Liaise with universities and internal liaison teams to secure and manage agent portal access for all franchise offices.
• Facilitate smooth application processing by ensuring all required systems and access points are operational.

5. Franchise Setup & Expansion Support

• Lead the end-to-end onboarding and setup of new franchise offices, including:
• CRM account creation and configuration
• University agent portal setup
• Staff onboarding and complete operational process & CRM training
• Email and system access provisioning
• Provide full virtual operational support to ensure successful launch and readiness.
  

6. Query Resolution & Issue Management

• Proactively address and resolve queries raised by franchise partners, ensuring minimal disruption to operations.
• Act as a bridge between franchise offices and internal teams for quick and effective issue resolution.
  

7. Data Management & Reporting

• Conduct regular follow-ups with franchise offices for final choice data and university-required updates.
  

8. Dispute Resolution & Escalation Handling

• Manage and resolve disputes by coordinating between franchise offices, liaison teams, and universities.
• Ensure timely closure of escalations while maintaining strong partner relationships.

9. Financial Management

• Handle all commission-related issues and act as a liaison between franchises and the commission team.
• Address any discrepancies or concerns regarding commissions.

What We Offer:

• A collaborative, innovative, and supportive work environment.
• Opportunities for continuous learning, growth, and professional development.
• Competitive compensation package and clear career advancement pathways.