Forward Deployed Engineer Voice AI Telephony - Gov

Blue Machines AI; Bengaluru; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Blue Machines AI in Bengaluru develops production Voice AI for India's largest enterprises. As a Forward Deployed Engineer, you will design, build, integrate, support, and debug production-grade AI agents end-to-end, taking direct ownership of delivery and performance in client environments.

You will bridge client systems with the Blue Machines platform across APIs, cloud services, and AI frameworks, collaborating with enterprise teams on workshops and on-site deployments.

Qualifications

• 5–7 years of software development experience with hands-on AI/LLM projects.
• Backend proficiency in Python or Java.
• Cloud experience with data APIs, WebSockets, and auth protocols.
• Data analysis using SQL or Python.
• Strong client-facing communication and travel willingness.

Responsibilities

• Design, build, deploy, and debug production AI agents end-to-end.
• Build scalable backend integrations (REST APIs, WebSockets, webhooks, CRM writes).
• Implement AI/LLM frameworks to deliver intelligent workflows.
• Read system logs and traces for root-cause analysis across prompt design, platform layer, or data pipelines.
• Monitor and optimize agent metrics and run funnel experiments on conversation cadence.
• Lead client technical workshops and travel for live-call reviews.
• Travel extensively within India to client sites.

Skills

Communication

Mobility

Data analysis

Tools

Python

Java

GCP

APIs

WebSockets

OAuth2

JWT

Job description

Job Description:

Job Title: Forward Deployed Engineer

Experience: 5-7 Years

About the Company:

Blue Machines builds production Voice AI for Indias largest enterprises—handling millions of live conversations in Hindi, Hinglish, and regional languages. As a Forward Deployed Engineer, you will design, build, integrate, support, and debug production-grade AI agents end-to-end. You are directly responsible for the delivery and execution of your agent, not a partner handing off to it. You will bridge the gap between client systems and the Blue Machines platform across APIs, cloud services, and AI frameworks.

The Role

We are seeking a Forward Deployed Engineer (FDE) who bridges the gap between deep software engineering, cutting edge AI agent orchestration, and client delivery. In this role, you arent just writing specifications or handing off prototypes you directly design, build, deploy, optimize, and debug production AI agents end-to-end. You will embed deeply with client environments to build seamless integrations while taking full technical ownership of agent performance in the wild.

What Youll Do

• End-to-End AI Agent Architecture: Design, prompt, build, and deploy production voice agents, including guardrails, conversation design, and tool-calling logic.
• Production Integration Engineering: Build scalable backend integrations (REST APIs, WebSockets, webhooks, callbacks, CRM writes) connecting the Blue Machines platform with enterprise systems.
• AI Orchestration & Ecosystems: Implement AI/LLM frameworks using LangChain, OpenAI APIs, or similar SDKs to deliver intelligent workflows.
• System Observability & Root-Cause Analysis: Read system logs, traces, and call flows to run rigorous root-causes analysis - proving whether an issue stems from prompt design, platform layer, or data pipelines.
• Agent Evaluation & Funnel Optimization: Continuously monitor and optimize agent metrics (completion rate, hallucination rate, latency, cost) and run funnel experiments on conversation cadence.
• Client Technical Leadership: Partner directly with client engineering teams, lead technical workshops, manage expectations with clarity, and travel for live-call reviews.
• Extensive Travel: The role is based out of Bangalore and requires extensive travel across various states in India, depending on project and business requirements.

What We Look For

• Core Experience: (5-7) years of software development experience, with at least 2+ years of hands-on experience shipping live LLM/AI applications (agents, RAG, or chatbots; voice experience is a plus).
• Core Backend Skills: Proficiency in Python or Java for backend architecture and integration work.
• Cloud & Web Architecture: Hands-on experience with cloud platforms (preferably GCP) along with deep knowledge of APIs, WebSockets, and auth protocols (OAuth2, JWT).
• Data Fluency: Comfortable pulling and analyzing data independently using SQL, Python, or Sheets.
• Communication & Presence: Strong client-facing communication skills with the ability to explain technical complexities in plain terms.
• Mobility: Willingness to travel for on-site client workshops and deployment reviews.

Nice to Have

• Knowledge of telephony stacks and real-time protocols (SIP, WebRTC, Twilio, Avaya, Ubona).
• Experience with Voice AI or Conversational AI Systems