Forward Deployed Engineer - Salesforce/Functional

GPTfy; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GPTfy in Mumbai seeks a Forward Deployed Engineer–Business Analyst to work with large Indian customers on an AI-driven security and compliance platform built on Salesforce & Microsoft products.

You will be embedded with client teams, turning real processes into data models and automation designs, and you’ll build in their org from discovery to go-live—end-to-end ownership.

Qualifications

• 2–3 years hands-on technical delivery, customer-facing.
• Salesforce delivery experience, Service Cloud or ServiceNow welcome.
• Declarative configuration capabilities (objects, flows, permission sets).
• Strong requirements analysis with defensible designs.
• Clear, confident English communication with stakeholders.
• AI is used for analysis and design; show thinking.

Responsibilities

• Lead discovery sessions with the customer's team to map systems and data ownership.
• Turn discovery into a data model and automation design; defend it to senior stakeholders.
• Build objects, fields, flows, reports, dashboards, and permissions directly in the client org.
• Lead go-live activities including user stories, UAT, sign-offs, and readiness assessments.

Skills

Salesforce

Service Cloud

AI-driven analysis

Requirements analysis

English communication

Tools

Flow designer

Job description

We are a Salesforce & Microsoft Product (ISV) Partner, and looking for FDE Business Analysts to work with our large Indian customers for our AI-driven security and compliance platform.

What a forward deployed engineer is:

You turn a customer's real process into a data model and automation design, then build it yourself in their org - you're in their office, embedded with their team, and you're who they call when it breaks.

What you own:

• The room. Discovery with the customer's team - systems, data ownership, and what their process claims versus what actually happens
• The design. Turn discovery into a data model and automation design, and defend it to people who've done this for twenty years - the heart of the job
• The build. Objects, fields, flows, reports, dashboards, permissions, configured by you directly, start to finish
• The go-live. User stories, UAT, sign-offs, and the honest call on readiness even when everyone's hoping to hear yes

We look for solid Service Cloud experience because that's where the case-management instincts get built - triage, SLAs, ownership, escalation, evidence before close. Those instincts transfer directly onto how we model and close a finding.

What we're looking for:

• 2-3 years of hands-on technical delivery, customer-facing - Salesforce partner, SI, or consultancy
• Real Salesforce delivery. Service Cloud or equivalent case-management work; ServiceNow welcome too
• Comfortable declaratively too - objects, flows, permission sets. You configure as much as you design
• Genuine skill at analyzing requirements - a messy conversation with four people who disagree goes in, a defensible design comes out
• Clear, confident English - you'll be in front of senior stakeholders early
• AI is a working method here, not a feature you switch on. The bar goes beyond configuring a packaged assistant - you should already use AI to analyze requirements, build designs, and stress-test your own thinking
• In the interview you'll work a real problem with AI and say what you trusted and rejected
• Hard requirement - daily onsite across Mumbai, Thane, Navi Mumbai - fully in-person
• Available immediately or within 30 days.