Assistant Manager - Front Office

Hyatt; Jaipur; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Hyatt Hari Bagh Jaipur seeks an Assistant Front Office Manager to support department leadership, ensuring courteous, professional service and guest satisfaction. You will coordinate with Housekeeping and Engineering to maintain standards and manage VIP arrivals.

Responsibilities include enforcing brand standards, data accuracy, and collaborating across teams to deliver seamless guest experiences while monitoring room blocks and overbooking risk. Proactive, flexible leadership is essential.

Qualifications

• Has minimum 2 years in a similar position in a 5-star hotel.
• Previous experience in Luxury/International hotels advantageous.
• Strong leadership and business acumen.
• Excellent English communication and people management.

Responsibilities

• Assist in efficiently managing the Front Office department under the Assistant Front Office Manager.
• Monitor room standards and suggest corrective action to the Department Head.
• Ensure strict control of room keys.
• Assist in securing external guest accommodation overbooking situations.
• Ensure public areas are clean and up to standard.
• Pre-block VIP, special request, and long-stay rooms; notify Housekeeping and prepare welcome amenities.
• Greet VIP/long-stay guests on arrival with an Assistant Manager.
• Coordinate with Housekeeping and Engineering to block rooms for maintenance.
• Liaise with Housekeeping on cleaning schedules for VIPs and arrivals.
• Coordinate repairs and maintenance and report to HOTSOS.
• Understand rate structure and promotional rates.
• Understand duties for VVIP visits and uphold protocols.
• Ensure Touches of Hyatt and Rooms Top 20 are implemented.
• Respond to Hysat results and implement changes.
• Maintain minimum Brand Standards and implement optional standards where appropriate.
• Work with Front Office and other departments in a collaborative, team-based approach.
• Ensure guest details are entered with data cleanliness.
• Be aware of market trends and be proactive one step ahead.
• Be flexible to redeploy duties across departments as needed.

Skills

Leadership

Guest service

English communication

Job description

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• Assists Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times\<\/li> \
• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.\<\/li> \
• To ensures all Assistant Front Office Manager implement the strict control of room keys.\<\/li> \
• To assist in securing external guest accommodation overbooking situations.\<\/li> \
• To ensure public areas are clean and up to standard.\<\/li> \
• To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.\<\/li> \
• To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager.\<\/li> \
• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.\<\/li> \
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.\<\/li> \
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS\<\/li> \
• Understands rate structure and promotional rates available.\<\/li> \
• Understands the sequence of duties related to any VVIP visits. Accords protocol with any VVIP visits.\<\/li> \
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.\<\/li> \
• Responds to the results of the Hysat and ensures that the relevant changes are implemented.\<\/li> \
• Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate.\<\/li> \
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".\<\/li> \
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.\<\/li> \
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.\<\/li> \
• To be aware of new market trends and service(s) offered by competitor hotels and the industry in general "be one step ahead" where appropriate.\<\/li> \
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.\<\/li> \

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Organization- Hari Bagh Jaipur\<\/h3> \

Summary\<\/h3> \

\
• Assists Assistant Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times\<\/li> \
• To monitor Room standards in general, give suggestion to Department Head to take corrective action where necessary.\<\/li> \
• To ensures all Assistant Front Office Manager implement the strict control of room keys.\<\/li> \
• To assist in securing external guest accommodation overbooking situations.\<\/li> \
• To ensure public areas are clean and up to standard.\<\/li> \
• To ensure that all day V.I.P rooms, special request, and long stay guest rooms are pre blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities.\<\/li> \
• To ensure that all V.I.P and long stay guests are met on Arrival by an Assistant Manager.\<\/li> \
• To work closely with the Housekeeping and Engineering Department to block rooms as necessary for maintenance.\<\/li> \
• Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP's in - house and arrivals are strictly adhered to.\<\/li> \
• Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS\<\/li> \
• Understands rate structure and promotional rates available.\<\/li> \
• Understands the sequence of duties related to any VVIP visits. Accords protocol with any VVIP visits.\<\/li> \
• Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.\<\/li> \
• Responds to the results of the Hysat and ensures that the relevant changes are implemented.\<\/li> \
• Ensures that the minimum Brand Standards has been implemented, and that optional brand standards have been implemented where appropriate.\<\/li> \
• Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".\<\/li> \
• Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.\<\/li> \
• Ensures that all guest details are entered correctly in accordance with the principles of clean data.\<\/li> \
• To be aware of new market trends and service(s) offered by competitor hotels and the industry in general "be one step ahead" where appropriate.\<\/li> \
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.\<\/li> \

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Qualifications\<\/h3> \

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• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain\<\/li> \
• Previous experience in Luxury Hotel or international experience are advantages\<\/li> \
• Strong in leadership and business acumen\<\/li> \
• Excellent English communication skills, strong guest service mindset and people management & development skills\<\/li> \