Chinese Commi

Hyatt Hotels Corporation; Raipur; On-site; INR 350,000 - 550,000; Full time

Job summary

Hyatt Raipur is seeking a Front Office associate to deliver courteous, professional and flexible service, with the ability to rotate across Rooms division and other departments as needed.

You will ensure the highest level of personalized service, report guest complaints for timely follow-up, balance cash at shift end, know hotel services and promotions, maintain grooming standards and good rapport with colleagues.

Qualifications

• Welcomes guests with warmth and professionalism and builds rapport.
• Rotates across Rooms division and other departments as required.
• Knows hotel services, facilities and promotions and can upsell where appropriate.
• Maintains grooming and personal presentation to Hyatt standards.

Responsibilities

• Provide courteous, professional, efficient service to maximize guest satisfaction.
• Balance cash reports and remittance envelopes; perform opening/closing procedures.
• Check and update room allocations and follow up on special guest requests.
• Report guest complaints or problems to supervisors and ensure timely follow-up.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Hospitality/Tourism management degree or diploma

Job description

Organization- Hyatt Raipur

Summary

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.