Food And Beverage Associate, Team Leader & Supervisor

The Raintree Hotels; Chennai District; On-site; INR 223,200 - 334,800; Full time

Job summary

A hospitality establishment in Chennai is seeking a Food and Beverage Associate, Team Leader & Supervisor. The ideal candidate will provide exceptional customer service, handle orders and payments, and maintain dining areas to high standards. With 1-3 years of experience preferred, freshers are welcome to apply. This full-time position offers the chance to work in a vibrant team within the hospitality industry.

Qualifications

• 1-3 years of experience from reputed hotels.
• Prior relevant hospitality experience in the position of application.
• Freshers are welcome.

Responsibilities

• Provide excellent customer service to guests and take orders.
• Record guest orders accurately for kitchen or bar staff.
• Serve food and drinks adhering to service standards.
• Prepare and set tables for dining.
• Knowledge of menu items to answer guest inquiries.
• Address guest concerns or complaints promptly.

Skills

Pleasing personality

Good communication skills

Customer service experience

Job description

Food And Beverage Associate, Team Leader & Supervisor

• Provide excellent customer service to guests by taking orders, answering questions about menu items, and making recommendations.
• Record guest orders accurately and relay them to the kitchen or bar staff.
• Ensure that special dietary requirements or requests are noted and communicated.
• Serve food and drinks to guests, adhering to the hotel's service standards, including proper etiquette and timing.
• Prepare and set tables for dining, ensuring that they are clean, well-arranged, and properly equipped with utensils, glassware, and napkins.
• Be knowledgeable about the menu items, including ingredients, preparation methods, and pricing, in order to answer guest inquiries.
• Suggest additional menu items, specials, or beverages to enhance the guest's dining experience and increase revenue.
• Present bills to guests, process payments, and provide change or receipts. Handle any billing inquiries or issues.
• Ensure that dining areas are clean, tidy, and well-maintained. Clear and reset tables for the next guests.
• Collaborate with kitchen staff, bartenders, and other service associates to ensure smooth and efficient food and beverage service.
• Address guest concerns, complaints, or requests promptly and professionally to ensure a positive dining experience.
• Assist with promoting special promotions, events, or new menu items to guests.

Skills & Requirements:

• Pleasing personality and good communication skills.
• 1-3 yrs experience from reputed hotels.
• Prior relevant hospitality experience in position of application.
• Freshers are welcome.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality and Hotels and Motels

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