Floor Manager

Living Liquidz; Mumbai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Fixed Salary + Performance Incentive

Job summary

Living Liquidz in Mumbai Airport is seeking a Retail Associate to support store operations and drive guest satisfaction. You will assist the store manager in day-to-day activities, ensure high standards of cleanliness and presentation, and help achieve sales targets through effective customer interactions.

You will engage every customer, understand requirements, demonstrate products, and relay feedback to improve service.

Qualifications

• Customer-focused approach to understand needs and upsell.
• Maintain cleanliness, hygiene, and merchandising standards.
• Assist in inventory control and stock variance minimization.
• Meet targets while complying with company policies.

Responsibilities

• Assist the store manager in daily operations ensuring 100% customer satisfaction.
• Interact with every customer to understand requirements and showcase products.
• Gather customer feedback and report issues to improve service.
• Maintain security controls for cash, keys, and stock.
• Ensure timely submission of reports and visual merchandising compliance.
• Coordinate with team to train staff on product knowledge and schemes.
• Maintain inventory accuracy and handle stock controls.

Job description

Location - Mumbai Airport

Goal: To assist store manager in delivering 100% guest satisfaction along with building sales and optimizing profit.

Job Description

Retail Operation

• Assist the store manager in running smooth operations within the defined policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
• Interact with every single customer, understand their requirement, and recommend the best possible product by showcasing salesmanship.
• Gather customer feedback and inform to the relevant authorities to improve customer service.
• Reporting and fixing all the maintenance issues that impact the customer experience.
• Assist the store manager with the timely submission of all reports.
• Accountable for Inventory handling and minimizing the stock variance.
• Maintaining the cleanliness, uniform, and hygiene standards in the outlet to the best of the industry standard.
• Meeting the targets as set by the company by adhering to the company's rules and regulations.
• Maintain security controls- cash, keys, alarms, and stock.
• Adhering to the visual merchandising protocols set by the company

Team Management

• Ensure that the staff is fully updated and trained on product knowledge, Schemes and customer service expectations.
• Supervise all activities of staff to make sure the business is performing well in all areas including sales, service, security, presentation, merchandising, stock control, effective employee turnover.
• Creating growth path for deserving, identified and eligible employees.

Benefits

• Fixed Salary + Performance Incentive