Assistant Floor Manager

Market99; Kondapur; On-site; INR 240,000 - 360,000; Full time

Job summary

Market99 in Kondapur, India, is seeking a proactive Floor Supervisor to assist the Floor Manager with daily store operations, drive sales targets, supervise sales associates, and ensure excellent customer service on the shop floor.

You will monitor stock levels, merchandising, loss prevention, floor cleanliness, and smooth checkout flow during peak hours, and take charge in the manager's absence while coordinating with stockroom and promotional activities.

Responsibilities

• Assist the Floor Manager in managing daily floor operations and store activities.
• Ensure achievement of daily, weekly, and monthly sales targets.
• Supervise, guide, and motivate sales associates to deliver strong customer service.
• Monitor staff attendance, grooming, discipline, and productivity.
• Ensure proper product display, replenishment, pricing, tagging, and visual merchandising.
• Maintain adequate stock availability on the sales floor and coordinate with the stockroom team.
• Assist customers with product selection, queries, complaints, and service requirements.
• Monitor billing counters and support smooth checkout operations during peak hours.
• Conduct regular floor walks to identify operational issues and ensure store standards.
• Support inventory counting, stock audits, inward/outward movement, and loss-prevention activities.
• Monitor shrinkage, damages, pilferage, and product discrepancies.Ensure store cleanliness, safety, and compliance with company SOPs.
• Prepare and share daily sales and operational updates with the Floor/Store Manager.
• Support promotional activities, new product launches, seasonal campaigns, and store events.
• Handle customer escalations professionally and ensure timely resolution.
• Take charge of the floor in the absence of the Floor Manager, as required.
• Male candidate is Preferred

Job description

Key Responsibilities

• Assist the Floor Manager in managing daily floor operations and store activities.
• Ensure achievement of daily, weekly, and monthly sales targets.
• Supervise, guide, and motivate sales associates to deliver strong customer service.
• Monitor staff attendance, grooming, discipline, and productivity.
• Ensure proper product display, replenishment, pricing, tagging, and visual merchandising.
• Maintain adequate stock availability on the sales floor and coordinate with the stockroom team.
• Assist customers with product selection, queries, complaints, and service requirements.
• Monitor billing counters and support smooth checkout operations during peak hours.
• Conduct regular floor walks to identify operational issues and ensure store standards.
• Support inventory counting, stock audits, inward/outward movement, and loss-prevention activities.
• Monitor shrinkage, damages, pilferage, and product discrepancies.Ensure store cleanliness, safety, and compliance with company SOPs.
• Prepare and share daily sales and operational updates with the Floor/Store Manager.
• Support promotional activities, new product launches, seasonal campaigns, and store events.
• Handle customer escalations professionally and ensure timely resolution.
• Take charge of the floor in the absence of the Floor Manager, as required.

• Male candidate is Preferred