Flight Data Executive

GMR Hyderabad International Airport Ltd; Hyderabad; On-site; INR 400,000 - 700,000; Full time

Job summary

GMR Hyderabad International Airport Ltd invites applications for a Tracker who will monitor Approach & Radar frequencies, record timings related to Airlines and track aircraft for operational timings and UFIS updates.

You will coordinate with Apron Controller, manage resources in real time, prepare shift reports, and ensure adherence to SOPs while maintaining CX targets and zero tolerance for errors. Bachelor's degree and 1-4 years in Airline Ops are preferred.

Qualifications

• Any bachelor's degree or Post Graduation Degree.

Responsibilities

• Update UFIS on flight parameters and times (TMO, ATA, ATD/OBL/OFB/Registration).
• Obtain ETA via MVT/ATD/ATC and advise Apron Controller on resource allocations.
• Monitor taxi routing on radio and record routing on ACDM.
• Prepare shift reports (SAR/Selex).
• Provide information on resource breakdowns and coordinate with Terminal Operations Team.

Skills

Airport capacity planning

Flight information management

Real-time resource management

Operational monitoring

Radio communications

Incident management

Stakeholder focus

Teamwork

Problem solving

Execution & results

Education

Bachelor's degree or higher

Job description

Job Description

The individual will be responsible for handling the Tracker position. Trackers will be monitoring the Approach & Radar frequencies and recording the timings related to Airlines. Tracking the aircraft for operational related timings and UFIS updates.

Job Purpose

ORGANISATION CHART

Accountabilities

KEY ACCOUNTABILITIES

• Update UFIS on flight parameters (TMO, ATA, ATD/OBL/OFB/Registration)
• Zero tolerance
• Obtain ETA via MVT/ATD/ ATC and advise Apron Controller on Resource allocations
• Nil error
• Monitor Taxi Routing on radio transmission and record the routing on ACDM.
• Time line
• Monitoring terminal activities and informing Apron Controller on conflicts
• % coverage
• Advise Baggage Carousal changes based on revised estimates of aircraft arrivals and coordinate with Terminal Operations Team on resource allocations
• Non conformance
• Provide information on resource breakdowns to Apron Controller, Planners and allocate resources in real time and maintain a log of maintenance activities
• % Coverage
• Tracking of Go around flights/LVTP/Diversions with reason, POB, FIC Name
• % Capturing
• Provide information to Airside Duty Manager during VVIP movement /General Aviation Flights/Medical Pax/MRO movement
• As per SOP
• Preparation of Shift reports ( SAR/ Selex report)
• Time line

Service Behavior & Courtesy

• Maintain a CX behavior score of ≥ 4.5/5 based on mystery audits or supervisor evaluations.
• Demonstrate proactive assistance to passengers (minimum X instances per month).

Operational Excellence

• Maintain queue times within agreed KPIs (e.g., security)
• Ensure baggage delivery within SLA (e.g., first bag within 10-12 min).
• Maintain 100% compliance to SOPs while balancing customer needs.

Issue Resolution

• Resolve passenger queries on the spot where feasible; target ≥ 80% first contact resolution.
• Ensure timely closure of complaints raised through feedback channels.

Safety & Compliance + Courtesy

• Zero safety violations while delivering courteous passenger assistance.
• Provide clear and calm communication during irregular operations (IROPS).

As per the CX targets mentioned

EXTERNAL INTERACTIONS

• Airlines
• Ground Handlers
• Air Traffic Services
• Apollo Medical Centre
• Customs/Immigration/APHO
• Fuel Farm

INTERNAL INTERACTIONS

• Airside Operations
• ARFF
• Terminal Operations
• Security and Control
• Technical Service
• Protocol
• Safety & Environment
• IT & Communications

Financial Dimensions

Billing for aircraft is directly implied from the data captured by tracker

Education Qualifications

• Any bachelor's degree or Post Graduation Degree.

Relevant Experience

1-4 years of experience in Airline Operation Control Centre/ Aviation/Airlines

COMPETENCIES

• Airport Capacity Planning (Practitioner)
• Flight Information Management (Practitioner)
• Technological Understanding (Practitioner)
• Operational Performance Monitoring (Practitioner)
• Airport Engineering Systems Understanding (Practitioner)
• Real-time Airport Resource Management (Practitioner)
• Radiotelephonic Communication Etiquettes (Practitioner)
• Incident Management and Communication (Practitioner)
• Networking
• Personal Effectiveness
• Teamwork & Interpersonal influence
• Stakeholder Focus
• Entrepreneurship
• Capability Building
• Social Awareness
• Planning & Decision Making
• Execution & Results
• Strategic Orientation
• Problem Solving & Analytical Thinking