Fleet Coordinator - Last Mile

Flix; New Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Flix is seeking a Fleet Coordinator - Last Mile to lead day-to-day last-mile ground operations and real-time traffic control across Delhi NCR hubs and pickup/drop points. You will coordinate with cab operators, drivers, and ground teams to ensure punctual dispatch and a smooth passenger handover between buses and cabs.

This role demands strong data literacy, excellent stakeholder management, and the ability to resolve disruptions quickly.

Qualifications

• Data-driven with ability to translate metrics into action.
• Experience leading frontline teams and managing partners.
• Strong communication to coordinate with drivers and operators.
• Comfort with real-time decision making in a fast-paced environment.
• Willingness to work in shifts and on-ground roles.

Responsibilities

• Lead day-to-day last-mile ground operations and real-time traffic control across Delhi NCR hubs.
• Ensure smooth dispatch and coordination of last-mile cabs with bus schedules.
• Act as on-ground escalation point for delays, no-shows, route changes, and surges.
• Collaborate with cab operators/drivers to improve punctuality and customer experience.
• Coach drivers on standards, app usage, and service expectations.
• Manage roster, shifts, and daily activities of ground and last-mile teams.
• Allocate manpower against demand patterns and monitor attendance and productivity.
• Govern cab operator performance; share reports and run periodic reviews.
• Track SLAs and KPIs; implement corrective action when needed.
• Own passenger experience during transitions between buses and cabs.
• Monitor feedback, address complaints, and drive continuous improvement.
• Maintain knowledge of Delhi NCR geography and transport hubs to aid operations.

Skills

Data literacy

Stakeholder management

SLA-driven operations

Frontline teams management

Shift readiness

Education

Bachelor's degree

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As Fleet Coordinator - Last Mile, you will own day-to-day last-mile ground operations and real-time traffic control across our hubs and pickup/drop points in Delhi NCR - making sure passengers move smoothly between buses and cabs, cab operators deliver to standard, and your ground team runs like clockwork.

Job Summary

Lead and manage day-to-day last-mile ground operations and real-time traffic control across designated hubs and pickup/drop points in Delhi NCR. Ensure smooth, timely dispatch and coordination of last-mile cabs against bus arrival and departure schedules. Act as the on-ground escalation point, resolving operational disruptions (delays, no-shows, route changes, demand surges) quickly and calmly. Work closely with last-mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience. Coach and support drivers on FlixBus standards, app usage, and service expectations. Manage the roster, shift planning, and day-to-day working of ground operations associates and last-mile associates. Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team. Own last-mile cab operator governance - share performance reports regularly, run periodic review meetings, and manage the day-to-day partner relationship. Track operator SLAs and KPIs, flag underperformance, and drive corrective action plans. Be the owner of last-mile passenger experience, ensuring a smooth transition from buses to cabs and cabs to buses. Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement.

Responsibilities

• Lead and manage day-to‑day last‑mile ground operations and real‑time traffic control across designated hubs and pickup/drop points in Delhi NCR.
• Ensure smooth, timely dispatch and coordination of last‑mile cabs against bus arrival and departure schedules.
• Act as the on‑ground escalation point, resolving operational disruptions (delays, no‑shows, route changes, demand surges) quickly and calmly.
• Work closely with last‑mile cab operators and drivers to drive app adoption, improve punctuality metrics, and elevate customer experience.
• Coach and support drivers on FlixBus standards, app usage, and service expectations.
• Manage the roster, shift planning, and day‑to‑day working of ground operations associates and last‑mile associates.
• Allocate manpower against demand patterns and peak windows; track attendance, performance, and productivity of the ground team.
• Own last‑mile cab operator governance - share performance reports regularly, run periodic review meetings, and manage the day‑to‑day partner relationship.
• Track operator SLAs and KPIs, flag underperformance, and drive corrective action plans.
• Be the owner of last‑mile passenger experience, ensuring a smooth transition from buses to cabs and cabs to buses.
• Monitor passenger feedback and complaints related to the last mile, close the loop, and drive continuous improvement.

Requirements

• 3-6 years of experience in ground operations, last‑mile logistics, fleet coordination, transport operations, or a similar field (mobility, ride‑hailing, e‑commerce delivery, or aggregator platforms preferred).
• Proven experience managing frontline teams and third‑party vendors or operators.
• Strong grasp of punctuality/SLA‑driven operations and comfort working with real‑time, on‑ground decision‑making.
• Data‑literate - comfortable working with dashboards, spreadsheets, and reporting; able to turn numbers into action.
• Excellent stakeholder management and communication skills; able to hold operators accountable while maintaining strong relationships.
• Customer‑first mindset with a bias for quick problem resolution.
• Working knowledge of Delhi NCR geography, traffic patterns, and transport hubs is a strong advantage.
• Willingness to work in shifts, be on‑ground, and be reachable during operational hours.

Qualifications

• Bachelors degree preferred; proficiency in English and Hindi.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.