Financial Customer Service Representative

TTEC; Mumbai; On-site; INR 335,000 - 424,000; Full time

Benefits offered by this job

Night shift allowance

Job summary

TTEC is hiring a Customer Care Representative onsite at Nesco Goregaon, Mumbai. You’ll be part of delivering human-centered support and resolving customer issues with care.

The role requires 1 year or more of customer service experience and a high school diploma or equivalent. Compensation ranges from 30,000 to 38,000 (CTC) plus Night Shift Allowance; walk-ins welcome at the Mumbai location with virtual interviews for those relocating.

Qualifications

• 1 year or more of customer services experience.
• High school diploma or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service experience

Computer literacy

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC’s award-winning employment experience. Customer Service Representative working Onsite in Nesco Goregaon, Mumbai, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

Our recruitment hub is open for walk-in applicants from Monday to Friday, between 10:30 am to 4:00 pm. Visit TTEC Mumbai at 403 & 404, Nesco IT Park. Virtual interviews are available for those currently living outside of Mumbai and considering relocating to the city.

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• 1 year or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Compensation ranges from 30,000 to 38,000 (CTC) + Night Shift Allowance.

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Project Manager. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

Primary Location

India-Maharashtra-Mumbai

Job

_Customer Care Representative