Chat Customer Service Representative - Dehradun Campus

TTEC; Ahmedabad District; On-site; INR 250,000 - 380,000; Full time

Job summary

TTEC is hiring a Chat Customer Service Representative on-site in Ahmedabad, Gujarat. You will handle customer inquiries via chat and other non-voice channels, resolving issues with thoughtful, written responses. Training will prepare you to deliver compassionate, efficient support in a fast-paced, 24/7 environment.

The role emphasizes clear written communication, problem solving, and a customer-first mindset, with opportunities to grow within a diverse, global team at TTEC.

Qualifications

• 1 year or more customer service experience; Freshers welcome to apply.
• Excellent written communication skills including grammar and spelling.
• High School Diploma is required.
• Proficient with computers and basic software.
• Flexible to work in a 24/7 environment.

Responsibilities

• Answer incoming customer communications via chat, text, email, and social channels.
• Resolve customer issues using written communication only.
• Provide friendly, helpful support to ensure a positive customer experience.

Skills

Customer service experience

Written communication

High school diploma

Computer literacy

24/7 availability

Education

High School Diploma

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Chat Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you'll be a part of bringing humanity to business.

#experienceTTEC

What You'll Be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring To The Role

• 1 year or more customer service experience - Freshers welcome to apply
• Great written communication skills including grammar and spelling
• High School Diploma
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their own unique way.

Primary Location

India-Gujarat-Ahmedabad

Job

Customer Care Representative