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Wipro in Pune oversees a large FNA delivery team to drive end-to-end finance processes and client outcomes. The role focuses on managing the delivery of 100+ resources, coaching staff, and ensuring process requirements are met on time.
You will collaborate with ADH and leadership to address client concerns, implement Six Sigma/Lean/Kaizen initiatives, and steer AI-driven transformation across the account.
Able to manages a team of 100 plus resources of FNA Domain
Coordinate with internal stakeholders ,Quality, BFM, SDA and HR to ensure process requirements are met on timely manner
Work with the supervisor and/or team lead to provide feedback and coaching to staff based on evaluation results
Responsible for Overall delivery of the process and improve process performance.
Managing revenue and Margin and have proven skill to grown the account significantly
Monitor performance against key business metrics like Productivity, Accuracy, Project Baseline Targets, Quality Score, QC Accuracy, Staff Utilization , MSA fulfilment and Audits
Accountable to provide timely and efficient service to clients and have regular client conenct ; review the operations and take proactive measures to avoid escalations, ensure team understands how to leverage resources to address issues, and delegate workload across the leadership team.
Actively initiate, drive and participate in Outlier Management, Quality initiatives, process change initiatives, Six SIGMA/Lean/Kaizen activities, etc. Overall responsible for transformation including AI
Guide & Coach team to ensure resources are update to manage the day to day delivery
Calibrate with the client to ensure consistent delivery . Preparing & conducting MBR,QBR & other meetings to provide tactical/ tactical update to the client & internal stakeholders.
Commerce Graduation with MBA Finance or CA /ICWA. Certification on IFRS will be added advantage