Finance & Business Support Manager

InterContinental Hotels Group; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

InterContinental Hotels Group is seeking a Guest Experience professional in Bengaluru, India. In this role, you will assist guests and ensure accurate billing, while also overseeing financial activities, team performance, and compliance standards.

The ideal candidate will hold a Bachelor's degree in Accounting or Finance and have at least 3 years in hotel accounting, with fluent English proficiency. Join us and help us deliver exceptional guest experiences.

Qualifications

• Must have a Bachelor's degree or equivalent in Accounting or Finance.
• 3 years in hotel accounting or internal audit with 1 year in a supervisory role.
• Fluent in English.

Responsibilities

• Help guests with requests and complaints.
• Prepare financial analysis of hotel operations.
• Manage accounts payable and balance cash flow.

Skills

Fluent English

Financial analysis

Coaching and feedback

Education

Bachelor’s degree in Accounting or Finance

Job description

Guest Experience

• Help guests – you’ll be happy to help if someone needs assistance with a request or complaint.
• Make sure all guest bills are accurate.

Responsible Business

• Direct everyday financial activity, plan and assign work ensuring you always have the right staffing numbers.
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
• Recommend or initiate any HR related actions where needed.
• Keep connected with key contacts including owners, asset managers, guests, regulatory agencies, others as needed.
• Ensure financial control procedures and systems are ethical and legal.
• Distribute outlook and forecast information for departments to identify cost savings.
• Minimise waste and reduce low-moving items.
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done.
• Prepare financial analysis of hotel operations including variance explanation and make recommendations to ensure the achievement of business goals.
• Prepare hotel and department budgets and financial forecasts and reporting.
• Ensure all accounts are reconciled on a monthly basis and oversee the process of credit extension and collection of overdue accounts.
• Review rates and recommend rate strategy to the General Manager; participate in sales strategy meetings.
• Manage accounts payable to balance cash flow and reputation with suppliers.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Accounting or Finance.
• Three years in hotel accounting or internal audit with one year in a supervisory role.
• Or an equivalent combination of education and experience.
• Must speak fluent English.