Finacle Product Engineer - Selenium, Java & Retail Assets Production Support

synechron; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Synechron is seeking a Finacle Product Engineer with 5+ years of experience in test automation, production support, defect management, and banking technology. The role focuses on supporting Retail Assets applications, resolving automation defects and production incidents, and expanding automation coverage to improve stability and release quality.

The candidate will coordinate defect fixes, upgrades, and release validation across multiple entities, driving reliability of Retail Assets and lending

Qualifications

• Minimum 5+ years of experience in software testing, test automation, production support, application support, or related technology roles.
• Experience with test automation using Selenium and Java, using current and supported versions.
• Experience designing, developing, maintaining, and executing automated test scripts.
• Experience with API testing and validation.
• Experience with production support, incident management, defect tracking, and issue resolution.
• Experience performing root-cause analysis and documenting corrective and preventive actions.
• Familiarity with defect tracking, test management, release management, and collaboration tools.
• Experience coordinating with development, testing, business, and operations teams.
• Knowledge of software development and testing lifecycle practices.
• Ability to analyze application failures, logs, test results, data issues, and production incidents.
• Strong understanding of defect prioritization, impact assessment, escalation, and resolution tracking.

Responsibilities

• Fix and support defect resolution for Retail Assets automation testing and production business incidents.
• Manage production stability by triaging, prioritizing, investigating, and resolving critical incidents.
• Perform root-cause analysis and implement corrective and preventive measures to reduce recurring defects.
• Own and enhance test automation coverage for Retail Assets applications.
• Develop, maintain, execute, and improve Selenium- and Java-based automated test scripts.
• Drive test stabilization initiatives across multiple entities and application environments.
• Coordinate with development teams on defect fixes, patches, upgrades, configuration changes, and release validation.
• Participate in production support activities and ensure timely issue resolution in line with agreed service expectations.
• Collaborate with business, testing, development, operations, and support teams to improve application quality and reliability.
• Track defects, incidents, resolutions, risks, dependencies, and outstanding actions through appropriate tools.
• Review automation results, production trends, incident patterns, and defect data to identify improvement opportunities.
• Support regression testing, integration testing, system testing, and post-release validation.
• Maintain technical documentation, test evidence, incident records, root-cause reports, and operational procedures.
• Consider security, operational efficiency, maintainability, and responsible use of test infrastructure when designing and executing automation solutions.

Skills

Test automation

Selenium

Java

Production support

Incident management

Defect tracking

Root cause analysis

API testing

CI/CD

SQL

Log analysis

Team collaboration

Tools

Jira

Postman

Git

JUnit

CI/CD pipelines

Job description

Job Summary

Synechron is seeking a Finacle Product Engineer with 5+ years of experience in test automation, production support, defect management, and banking technology. The role will support Retail Assets applications by resolving automation defects and production business incidents, improving application stability, and expanding test automation coverage.The position will contribute to business objectives by reducing recurring defects, improving release quality, supporting production continuity, coordinating defect fixes and upgrades, and strengthening the reliability of Retail Assets and lending operations across multiple entities.

Software Requirements

Required

• Minimum 5+ years of experience in software testing, test automation, production support, application support, or related technology roles.
• Experience with test automation using Selenium and Java , using current and supported versions.
• Experience designing, developing, maintaining, and executing automated test scripts.
• Experience with API testing and validation.
• Experience with production support, incident management, defect tracking, and issue resolution.
• Experience performing root-cause analysis and documenting corrective and preventive actions.
• Familiarity with defect tracking, test management, release management, and collaboration tools.
• Experience coordinating with development, testing, business, and operations teams.
• Knowledge of software development and testing lifecycle practices.
• Ability to analyze application failures, logs, test results, data issues, and production incidents.
• Strong understanding of defect prioritization, impact assessment, escalation, and resolution tracking.

Preferred

• Experience with CI/CD pipelines and automated test execution.
• Experience with API automation frameworks and tools.
• Knowledge of Finacle-related applications, Retail Assets, retail lending, loan origination, loan servicing, or lending operations.
• Experience supporting banking applications in production environments.
• Familiarity with automation framework design, reusable components, test data management, and test reporting.
• Experience supporting patches, upgrades, release validation, and regression testing.
• Knowledge of database validation and SQL.
• Familiarity with performance testing, application monitoring, and service reliability practices.
• Experience coordinating testing and stabilization activities across multiple entities or business units.

Overall Responsibilities

• Fix and support defect resolution for Retail Assets automation testing and production business incidents.
• Manage production stability by triaging, prioritizing, investigating, and resolving critical incidents.
• Perform root-cause analysis and implement corrective and preventive measures to reduce recurring defects.
• Own and enhance test automation coverage for Retail Assets applications.
• Develop, maintain, execute, and improve Selenium- and Java-based automated test scripts.
• Drive test stabilization initiatives across multiple entities and application environments.
• Coordinate with development teams on defect fixes, patches, upgrades, configuration changes, and release validation.
• Participate in production support activities and ensure timely issue resolution in line with agreed service expectations.
• Collaborate with business, testing, development, operations, and support teams to improve application quality and reliability.
• Track defects, incidents, resolutions, risks, dependencies, and outstanding actions through appropriate tools.
• Review automation results, production trends, incident patterns, and defect data to identify improvement opportunities.
• Support regression testing, integration testing, system testing, and post-release validation.
• Maintain technical documentation, test evidence, incident records, root-cause reports, and operational procedures.
• Consider security, operational efficiency, maintainability, and responsible use of test infrastructure when designing and executing automation solutions.

Technical Skills (By Category)

Programming Languages

Essential

• Java using a current and supported version.
• Strong understanding of Java programming concepts relevant to test automation.
• Ability to create maintainable, reusable, and modular automation code.
• Understanding of exception handling, collections, object-oriented programming, and debugging.
• Ability to read and analyze application code, logs, stack traces, and technical documentation.

Preferred

• SQL for data validation and incident investigation.
• Shell scripting for test execution, environment support, and automation tasks.
• Knowledge of scripting languages used in test automation or operational support.

Databases/Data Management

• Understanding of relational databases and application data structures.
• Ability to validate test results and production issues using application and database information.
• Understanding of data integrity, data validation, data reconciliation, and test data