Field Support Engineer

Mynd; Bengaluru; Hybrid; INR 600,000 - 800,000; Full time

Job summary

Keysight Technologies in Bangalore, India, is seeking a Field Support Engineer to provide on-site customer support, perform field troubleshooting, and oversee installations and repairs of complex equipment. The role includes hardware/software upgrades, diagnosing issues, and ensuring service quality under maintenance contracts.

The ideal candidate will have a relevant engineering degree, strong networking knowledge, and experience with Windows/Linux environments, CRM tools, and global customer

Qualifications

• Bachelor’s degree in Computer Science, Electronics and Communication Engineering, Information Technology.
• Experience as Application Engineer, Technical Support Engineer, or Test Engineer.
• Understanding of Networking fundamentals, including TCP/IP, Wireless Technologies, and basic test instruments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience with Windows and Linux environments, including CLI usage and debugging of network-related issues.
• Strong customer service skills in a technical support position and ability to align with Global customers.
• Familiarity with Keysight Technical Applications Support (K-TAS) processes, policies, case management practices, including Salesforce/Service Console CRM.
• Windows MCSE qualified with CCNA.

Responsibilities

• Travels to local customer locations to perform field troubleshooting and resolve issues.
• Installs & supports NAS standard products for customers on-site.
• Provides basic repairs and FRU replacement on Ixia equipment.
• Assists customers with reported product failure, taking actions to resolve.
• Assists customers with hardware and software upgrades.
• Provides service according to maintenance contract.
• Transports equipment to and from customer sites, Ixia office, shipping.
• Achieving customer satisfaction objectives and support metric goals.
• Processes RMAs and troubleshoots hardware issues.
• Helps customers with Keysight Technologies equipment configuration.
• Assists customers with product installation and software licensing.

Skills

Networking fundamentals

Windows & Linux

Analytical problem-solving

Customer service

Technical documentation

Education

Bachelor’s degree in Computer Science, Electronics and Communication Engineering, Information Technology

Tools

Salesforce/Service Console

K-TAS processes

CRM

Job description

Job Description -

Position: Field Support Engineer

Location: Bangalore, India

Work Mode: On-site

Company Information

US Client is on the forefront of technology innovation, delivering breakthroughs

and trusted insights in electronic design, simulation, prototyping, test,

manufacturing, and optimization. Our ~15,000 employees create world-class

solutions in communications, 5G, automotive, energy, quantum, aerospace,

defense, and semiconductor markets for customers in over 100 countries.

Learn more about what we do.

Primary Function:

Provides highly visible customer support through the performance of on-site

installations. Oversees any necessary diagnoses, troubleshooting, service,

and repair of complex equipment and systems. Checks out and approves

operational quality of system equipment. Instructs customers in the operation

and maintenance of the system. Interprets customers needs and clarifies if

the responsibility for problem resolution falls to sales personnel, customer

support reps, or engineers. Responsibilities may include any aspect of field

support, and is not limited to system hardware and software, PCs, and IP

telephony/networking/ wireless networking.

Primary Responsibilities:

• Travels to local customer locations to Field troubleshooting and resolve

Keysight NAS equipment problems

• Installs & supports Company's NAS standard products for customers, on-site.
• Provides basic repairs and FRU (field replicable unit) replacement on Ixia

chassis (hard drives, floppy drive, Mother board, power supply, fans etc.)

• Assists customers with reported product failure, taking actions to resolve

issues

• Assists customers with hardware and software upgrades and software

licensing

• Provides service according to maintenance contract.
• Transports equipment to and from customer sites, Ixia office, shipping

companies (such as FedEx)

• Achieving customer satisfaction objectives
• Processes RMAs
• Troubleshoot hardware issues.
• Help customers with Keysight Technologies equipment configuration.
• Assist customers with product installation.
• Assist customers with software licensing.
• Achieving customer satisfaction and support metric goals

Job Requirement:

• Bachelor’s degree in Computer Science, Electronics and Communication

Engineering, Information Technology, or a related field.

• Knowledge or experience working as an Application Engineer, Technical

Support Engineer, or Test Engineer.

• Understanding of Networking fundamentals, including TCP/IP, Wireless

Technologies, and basic familiarity with test instruments.

• Strong analytical, troubleshooting, and problem-solving skills.

• Experience working with Windows and Linux environments, including basic

configuration, command-line interface (CLI) usage, and debugging of

network-related issues.

• Strong customer service skills in a technical support position and ability to

align with Global customers

• Familiarity with Keysight Technical Applications Support (K-TAS) processes,

policies, case management practices, including Salesforce/Service Console

CRM is highly desirable. Candidates with this skill set will have a significant

advantage in this position.

• Windows MCSE qualified with CCNA