Field Service Tech III - Australia

IGT; Au; On-site; INR 450,000 - 750,000; Full time

Job summary

IGT in India is seeking a Field Service Technician to provide timely technical support and on-site service for gaming and kiosk systems. You will diagnose issues, perform preventive maintenance, and serve as the customer contact for service-related matters.

The role requires 5–8 years of technician experience, strong knowledge of hardware, software, and networking, and proficiency with Microsoft Office. A High School Diploma or GED is required, with vocational training preferred.

Qualifications

• High School Diploma or GED required.
• Vocational, Technical, or Business School preferred.
• Ability to obtain and maintain jurisdictional license(s), as required

Responsibilities

• Provides timely technical support to customers on operational and maintenance aspects of system equipment for assigned region.
• Performs advanced troubleshooting to identify, resolve, and provide root cause analysis on equipment.
• Serves as customer contact on technical and service-related issues.
• Diagnoses mechanical, hardware, software, and systems failures using established procedures.
• Determines and defines daily objectives for site specific product installations, maintenance, and customer support.
• Performs preventive maintenance on equipment as directed by management.
• Performs site surveys on all new orders.
• Maintains accurate inventory and accounting of all parts used at customer locations.
• Responsible for completing all required reporting and paperwork in a timely manner.
• Actively supports other Field Service Technicians as needed.
• Performs other related duties as assigned.

Skills

Customer service

Technical troubleshooting

Communication skills

Education

High School Diploma or GED

Vocational/Technical School

License eligibility

Tools

Microsoft Word

Microsoft Excel

Kiosk platforms

Job description

Your growth matters. At IGT, we're building a culture where people Innovate with Purpose, Compete Intensely & Win, Lead with Heart, Make It Matter, and Create Value. Grow your career while helping shape what's next.

Your growth matters. At IGT, we're building a culture where people Innovate with Purpose, Compete Intensely & Win, Lead with Heart, Make It Matter, and Create Value. Grow your career while helping shape what's next.

Build what's next at IGT.

Responsibilities

• Provides timely technical support to customers on operational and maintenance aspects of system equipment for assigned region.
• Performs advanced troubleshooting to identify, resolve, and provide root cause analysis on equipment.
• Serves as customer contact on technical and service-related issues.
• Diagnoses mechanical, hardware, software, and systems failures using established procedures.
• Determines and defines daily objectives for site specific product installations, maintenance, and customer support.
• Performs preventive maintenance on equipment as directed by management.
• Performs site surveys on all new orders.
• Maintains accurate inventory and accounting of all parts used at customer locations.
• Responsible for completing all required reporting and paperwork in a timely manner.
• Actively supports other Field Service Technicians as needed.
• Performs other related duties as assigned.

Qualifications

Education / Certification:

• High School Diploma or GED required.
• Vocational, Technical, or Business School preferred.
• Ability to obtain and maintain jurisdictional license(s), as required

Job Knowledge / Minimum Work Experience

• 5-8 years’ technician experience in a customer facing role.
• Strong knowledge of current internal / external company policies, procedures, and expectations.

Computer / Technical Skills

• Proficiency in Microsoft Office applications, especially Word and Excel.
• Demonstrated understanding of all hardware, software, game / kiosk platforms, and networking solutions.

Why join IGT?

At IGT, our greatest competitive advantage is our people. We take ownership, work with urgency, act with integrity, stay curious, and create value for our customers and each other. Join us and help shape what's next.

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.