Field Service Representative

Veolia; Jamnagar; On-site; INR 350,000 - 600,000; Full time

Job summary

Veolia is seeking a qualified Field Service Representative in Jamnagar, Gujarat. The successful candidate will manage and support our Marine Tank Farm and Closed-Loop business segment, focusing on ensuring high service standards and strong customer relationships.

Key responsibilities include installation, repair, and maintenance of equipment, providing customer support, and complying with EHS activities. The ideal candidate should have a degree in Chemical and 3 to 8 years of relevant experience, emphasizing technical troubleshooting and effective communication.

Qualifications

• 3 to 8 years of experience required.

Responsibilities

• Provide support to customers in external facilities.
• Install, repair, and maintain equipment at the site.
• Diagnose and resolve technical, mechanical, and chemical issues.
• Generate service reports.
• Responsible for complete EHS activities at the customer site.
• Collaborate with colleagues and share information.
• Manage the inventory of chemical stock at site.

Skills

Troubleshooting at site

Customer Support

Documentation

Performance Monitoring

Collaboration

Safety Compliance

Inventory Management

Education

B.Sc./M.Sc./B.Tech./Diploma (Chemical)

Job description

Job Summary

We are seeking a qualified and experienced Field Service Representative. The role is critical for managing and supporting our Marine Tank Farm (MTF) and Closed-Loop business segment. The successful candidate will be responsible for ensuring high service standards, minimizing downtime, and maintaining strong customer relationships.

Essential Responsibilities / Expectations

• Customer service: Provide support to customers in external facilities, and ensure customer satisfaction
• Installation, repair, and maintenance: Install, repair, maintain, and test equipment at the site
• Troubleshooting: Identify and resolve issues
• Reporting: Generate service reports
• Safety: Responsible for complete EHS activities at the Customer site
• Compliance: Adhere to company rules and regulations
• Teamwork: Collaborate with colleagues and share information
• Equipment management: Maintain tools and equipment
• Training: Teach customers on Water treatment chemicals
• Flexibility: Adjust plans and asset allocation as needed
• Leadership: Guide, motivate, and manage a team of technicians

Key Skills Required

• Troubleshooting at site: Diagnose and resolve technical, mechanical, and chemical issues at site to ensure continued functionality and system reliability.
• Customer Support: Provide technical assistance, guidance, and training to clients on chemical treatment and system operation with best practices.
• Documentation: Accurately document all service, and daily/weekly and monthly reports related activities in detailed.
• Performance Monitoring: Monitor and analyze equipment performance, implementing strategies to improve reliability and efficiency.
• Collaboration: Work closely with other engineers, technical staff, support function and technical team to resolve complex problems and enhance service quality.
• Safety Compliance: Ensure all work complies with relevant health, safety, and regulatory standards.
• Inventory Management: Manage the inventory of chemical stock at site and share input for timely shipment to avoid any surprise.

Experience Required: 3 to 8 years

Qualifications

B.Sc./M.Sc./ B.Tech./Diploma (Chemical)

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.