Field Service Engineer

Veolia; Jajpur; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading ecological transformation company in Jajpur is seeking a Service Manager to understand customer challenges and deliver effective solutions. You will be responsible for maintaining client relationships, managing service teams, and ensuring the timely execution of orders. The ideal candidate should have a BE/B. Tech in Chemistry or a related field and at least 2 years of service experience. This position offers an opportunity to work in a dynamic environment with a focus on service excellence.

Qualifications

• Minimum of 2 years of experience in Service Origination.
• Understanding client’s concerns and delivering solutions.

Responsibilities

• Generate daily and monthly reports and discuss action plans.
• Responsible for timely dispatch and execution of customer orders.
• Maintain inventory at site and manage chemical consumption.

Skills

Customer support

Sales management

Technical training

Relationship management

Education

BE/B. Tech (Chem) or Science graduate

Job description

Company Description

About Veolia
Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste.

Job Description

• Understanding the client’s concerns, challenges and delivering solution to address those concerns.
• Connect the internal team with customer and provide the right solution to customer.
• Delivers values to customer not merely service. Defines ROI model to customer.
• Looking for new and innovative opportunities to promote Veolia WTS and involves the sales team to grow business.
• Regular visits to the assigned customer and maintain relationship with all stakeholder.
• Responsible to ensure timely dispatch/execution of customer orders, providing customer support and service after sales.
• Generating daily and monthly report with trend charts, discuss with customer and make an action plan. Submit MOM after every meeting.
• Take action on the agreed points with customer by involving internal deptt on priority.
• Maintain inventory at site, records chemical consumption and gets acknowledgement from customer. Submit all bills in time to customer and follow up for payment.
• Develop 9 standard service models and execute the service with high standards.
• Arrange technical training for customer and build organization rapport at senior level.
• Responsible to handle service team and instruct them to execute the order technically well.
• Maintains all records relates to EHS, payment, despatches and customer communications.
• Maintain all company assets in healthy condition and raise request for the requirement.
• Follow organization well defined service attributes without fail.
• Work on value generation plan with customer.
• Own service excellence.

Qualifications

BE/B. Tech (Chem) or Science graduate from an accredited university or college.

Minimum of 2 years of experience in Service Origination.

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.