Field Service Manager - Raipur

Daimler Truck AG; Thane; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Daimler Truck AG is seeking a Field Service Manager based in Raipur to lead service operations within the assigned territory. The role focuses on accelerating service business growth with channel partners and dealers while upholding service standards and SOPs.

Responsibilities include improving CSI/NPS via repair TAT, RSA reach, training dealer staff, and coordinating warranty/AMC processes. You will oversee service and spare parts operations and engage key accounts and fleet owners.

Qualifications

• Engineering degree or diploma with commercial vehicle service operations experience.

Responsibilities

• Driving the acceleration of service business and growth for channel partners & BB.
• Ensuring the enhancement of NPS Index (CSI) thru customer delight parameters like repair TAT, RSA reach & recovery etc
• Providing support to uphold and maintain the Service Process Standards, Operating Procedures(SOP) at dealers
• Monitoring Service / Vehicle retention in accordance with established standards
• Engaging dealer manpower in skill level training through competence development initiatives
• Overseeing service and spare parts operations to drive growth and profitability at the dealership
• Providing assistance in organising Customer Support activities such as Mega Service Camps, Free Service Camps, Public Events and Customer Meets at the dealership
• Ensuring regular interaction with Key Account Management (KAM) customers and fleet owners
• Providing guidance & support for the implementation and utilization of digital portals
• Processing warranty & AMC claims / pre approvals
• Involving in vehicle diagnosis(Electrical & Mechanical) and coordinating with HQ teams for necessary support

Skills

Field service management

Dealership operations

Customer satisfaction

Education

Engineering degree / diploma in commercial vehicle service operations

Job description

Job Description:

Field Service Manager Position based at Raipur responsible for service operations in assigned territory

Responsibilities

• Driving the acceleration of service business and growth for channel partners & BB.
• Ensuring the enhancement of NPS Index (CSI) thru customer delight parameters like repair TAT, RSA reach & recovery etc
• Providing support to uphold and maintain the Service Process Standards, Operating Procedures(SOP) at dealers
• Monitoring Service / Vehicle retention in accordance with established standards
• Engaging dealer manpower in skill level training through competence development initiatives
• Overseeing service and spare parts operations to drive growth and profitability at the dealership
• Providing assistance in organising Customer Support activities such as Mega Service Camps, Free Service Camps, Public Events and Customer Meets at the dealership
• Ensuring regular interaction with Key Account Management (KAM) customers and fleet owners
• Providing guidance & support for the implementation and utilization of digital portals
• Processing warranty & AMC claims / pre approvals
• Involving in vehicle diagnosis(Electrical & Mechanical) and coordinating with HQ teams for necessary support

Qualifications

Engineering degree / diploma with commercial vehicle service operations experience