Manager- Service- Mumbai (Vasai-Kaman)

Shimnit India Private Limited; Mumbai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

A leading service company in Mumbai is seeking a Service Manager to oversee field service complaints and ensure high customer satisfaction. The role requires coordination with internal teams, generating reports, and providing after-sales support for various systems. The ideal candidate has a degree in Mechanical or Electrical Engineering and 3–5 years of experience in a related field. Strong communication, analytical skills, and a customer-centric approach are essential for success in this role.

Qualifications

• 3-5 years of experience in service coordination or after-sales support.
• Experience with OEM field service interactions is a plus.
• Willingness to travel for audits or major field issues.
• Good analytical skills for RCA and CAPA preparation.
• Proficiency in MS Excel, MS Word, and complaint management tools.
• Strong documentation and reporting skills.
• Willingness to travel occasionally for audits or major field issues.
• Ability to work closely with cross-functional teams (QA, production, engineering, vendors).
• Professional attitude, ownership mindset, and customer‑centric approach.

Responsibilities

• Manage and coordinate field service complaints.
• Ensure timely resolution and maintain customer satisfaction.
• Coordinate with internal teams for service performance monitoring.
• Collaborate with QA, production, engineering, and vendors; occasional travel for audits or major field issues.

Skills

Understanding of electrical/mechanical systems

Communication skills

Multitasking

Analytical skills for RCA and CAPA

Proficiency in MS Excel and Word

Documentation and reporting skills

Customer-centric approach

Education

Diploma or Degree in Mechanical/Electrical Engineering

Tools

Complaint management tools

MS Word

Complaint management tools

Job description

The Service Manager will be responsible for managing and coordinating all field service complaints, ensuring timely resolution, and maintaining high levels of customer satisfaction. The role involves close coordination with internal teams, generating CAPA reports, monitoring service performance, and ensuring smooth after-sales support for our FDAS/FDSS and FPS systems across OEMs and end customers.

Required Knowledge, Skill & Abilities

• Strong understanding of electrical/mechanical systems (preferably fire suppression or automotive domain).
• Excellent communication and coordination skills.
• Ability to multitask, prioritize, and manage pressure from OEMs/customers.
• Good analytical skills for RCA and CAPA preparation.
• Proficiency in MS Excel, MS Word, and complaint management tools.
• Strong documentation and reporting skills.
• Willingness to travel occasionally for audits or major field issues.
• Ability to work closely with cross-functional teams (QA, production, engineering, vendors).
• Professional attitude, ownership mindset, and customer‑centric approach.

Education & Experience

• Diploma or Degree in Mechanical/Electrical Engineering.
• 3–5 years’ experience in service coordination or after-sales support (automotive/fire safety preferred).
• Experience with OEM field service interactions is a plus.