Field Service Engineer - Pune

Cepheid; Pune District, Pimpri-Chinchwad; On-site; INR 350,000 - 550,000; Full time

Job summary

Cepheid in Pune is seeking a Field Service Engineer to provide field support for the GeneXpert product line, including training, installation, and maintenance. You will travel across the region and possibly to SAARC countries on short notice to support products and field service partners.

The role requires 0-2 years in field service, experience with medical diagnostics, and strong troubleshooting skills. GMP/ISO knowledge and the ability to work independently are essential.

Qualifications

• Bachelor's Degree in Electronics or engineering related discipline required.
• 0-2 years’ experience in field service required.
• Experience with Medical Diagnostics products is essential.
• Prior experience of providing hardware and software improvement feedback, lifecycle maintenance, sales support, and technical services preferred.
• Capable of handling advanced complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action.
• Troubleshooting skills with automation robotics are preferred.
• Capable of explaining technical procedures in writing or verbally is essential.
• Possess the ability to work with customers and vendors at both a business & technical level.
• Time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
• Ability to work independently with limited supervision is essential.
• Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.

Responsibilities

• Provide field service support for GeneXpert Product line.
• Travel throughout the region and sometimes to other SAARC Countries on short notice to support the company's products and field service partners.
• Manage installations and customer training in close coordination with Application team.
• Provide support on instrumentation & manage the spare inventory.
• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software.
• Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up.
• Document and report the product's design reliability and maintenance issues to technical support.
• Able to work on-call on designated weekends to provide service support within a short period.
• Achieve and exceed Customer Satisfaction objectives.

Skills

Field service

Troubleshooting

Customer communication

Time management

Independent work

Education

Bachelor's degree in Electronics or engineering

Job description

Position Summary

The Field service Engineer is responsible for providing field support to Cepheid customers on all Cepheid products. In addition, ensure customer satisfaction through effective Training, troubleshooting, repair, and maintenance of GeneXpert products and drive the service revenue for the assigned territory.

• Provide field service support for our GeneXpert Product line
• Travel throughout the region and sometimes to other SAARC Countries on short notice to support the company's products and field service partners.
• Manage installations and customer training in close coordination with Application team.
• Provide support on instrumentation & manage the spare inventory
• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software .
• Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up
• Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.
• Able work on-call on designated weekends to provide service support within a short period.
• Achieve and exceed Customer Satisfaction objectives

Job Title

Field Service Engineer

Job Location

Pune

Essential Job Responsibilities

• Provide field service support for our GeneXpert Product line
• Travel throughout the region and sometimes to other SAARC Countries on short notice to support the company's products and field service partners.
• Manage installations and customer training in close coordination with Application team.
• Provide support on instrumentation & manage the spare inventory
• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software .
• Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up
• Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.
• Able work on-call on designated weekends to provide service support within a short period.
• Achieve and exceed Customer Satisfaction objectives

TRAINING RESPONSIBILITIES: (REQUIRED)

• Complete all assigned and required training satisfactorily and on time and keep the records data for any future audit(s) as per SOP.
• Complete all compliance and internal training within the stipulated timeline.

Minimum Requirements

• Bachelor's Degree in Electronics or an Engineering related discipline required.
• 0-2 years’ experience in field service required.
• Experience with Medical Diagnostics products is essential.
• Prior experience of providing hardware and software improvement feedback, lifecycle maintenance, sales support, and technical services preferred.
• Capable of handling advanced complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action.
• Troubleshooting skills with automation robotics are preferred.
• Capable of explaining technical procedures in writing or verbally is essential.
• Possess the ability to work with customers and vendors at both a business & technical level.
• Time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
• Ability to work independently with limited supervision is essential.
• Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.

Qualities/Competencies

• Ability to speak English and Local Language.
• Good geographic knowledge of the territory

Other Requirements

• Able to travel approximately 75% of the time.
• Preferably to own and drive a four-wheeler.
• Physical Demands: Must be able to lift 20Kg of instrument.
• Ability to maneuver /push equipment (weighing over 500 Kg) on wheels

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.