Field Service Engineer - Pune

Radiometer; India; Remote; INR 400,000 - 550,000; Full time

Job summary

Danaher's Cepheid division is seeking a Field Service Engineer for Pune to provide field support, training, troubleshooting, and maintenance of GeneXpert products across the region.

The role requires strong electronics background, 0–2 years field service experience, and willingness to travel up to 75%. You will work with customers and suppliers to ensure equipment reliability and customer satisfaction.

Qualifications

• Bachelor's degree in Electronics or Engineering required.
• 0-2 years' experience in field service required.
• Experience with Medical Diagnostics products is essential.
• Prior experience of providing hardware and software improvement feedback, lifecycle maintenance, sales support, and technical services preferred.
• Capable of handling advanced complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action.
• Troubleshooting skills with automation robotics are preferred.
• Capable of explaining technical procedures in writing or verbally is essential.

Responsibilities

• Provide field service support for GeneXpert product line; travel regionally and to SAARC countries as needed.
• Manage installations and customer training in coordination with Application team.
• Provide support on instrumentation and manage spare inventory; perform routine procedures to fix issues.
• Work with Technical Support to address customer complaints and determine corrective actions.
• Document and report product design reliability and maintenance issues to technical support.
• Be on-call on weekends to provide service within short notice and aim for high customer satisfaction.

Skills

Field service

Troubleshooting

Customer training

Electronics

Medical diagnostics

GMP ISO knowledge

Customer liaison

Education

BE/B.Tech in Electronics

Tools

Diagnostic software

Instrumentation

Job description

Job Title: Field Service Engineer Job Location: Pune

POSITION SUMMARY

The Field service Engineer is responsible for providing field support to Cepheid customers on all Cepheid products. In addition, ensure customer satisfaction through effective Training, troubleshooting, repair, and maintenance of GeneXpert products and drive the service revenue for the assigned territory.

ESSENTIAL JOB RESPONSIBILITIES

• Provide field service support for our GeneXpert Product line Travel throughout the region and sometimes to other SAARC Countries on short notice to support the company's products and field service partners.
• Manage installations and customer training in close coordination with Application team.
• Provide support on instrumentation & manage the spare inventory Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software .
• Work closely with the Technical support team to address customer complaints to determine corrective action and customer follow-up.
• Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support.
• Able work on-call on designated weekends to provide service support within a short period.
• Achieve and exceed Customer Satisfaction objectives

TRAINING RESPONSIBILITIES

(REQUIRED) Complete all assigned and required training satisfactorily and on time and keep the records data for any future audit(s) as per SOP. Complete all compliance and internal training within the stipulated timeline.

MINIMUM REQUIREMENTS

• Bachelor's Degree in Electronics or an Engineering related discipline required.
• 0-2 years' experience in field service required.
• Experience with Medical Diagnostics products is essential.
• Prior experience of providing hardware and software improvement feedback, lifecycle maintenance, sales support, and technical services preferred.
• Capable of handling advanced complaints, troubleshooting, and knowledge of GMP & ISO requirements is essential.
• Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause and implement corrective action.
• Troubleshooting skills with automation robotics are preferred.
• Capable of explaining technical procedures in writing or verbally is essential.
• Possess the ability to work with customers and vendors at both a business & technical level.
• Time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
• Ability to work independently with limited supervision is essential.
• Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary.

Qualities/Competencies

• Ability to speak English and Local Language.
• Good geographic knowledge of the territory

Other Requirements

• Able to travel approximately 75% of the time.
• Preferably to own and drive a four-wheeler.

Physical Demands

• Must be able to lift 20Kg of instrument.
• Ability to maneuver /push equipment (weighing over 500 Kg) on wheels

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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