Field Service Engineer - CFM M-F

Safran S.A.; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Safran is seeking a Field Service Engineer based in Mumbai, India to support customers operating CFM56 and LEAP engines. The role involves acting as the primary interface between customers and the OEM, delivering technical support, coordinating with internal teams, and assisting in service campaigns.

Ideal candidates will have 5+ years of experience in aircraft engine operations, strong communication skills, and willingness to travel to customer sites and training bases.

Qualifications

• Bachelor's degree in a relevant field.
• Strong understanding of aircraft engine operations.
• Willingness to travel regularly and adapt to shift patterns.

Responsibilities

• Act as the 24/7 communication link between customers and Safran, serving as the primary field interface.
• Build and maintain professional relationships with customers and internal teams.
• Provide technical support, troubleshooting guidance, and guidance on maintenance documentation.
• Cooperate with Customer Support Manager/CPM and Sales during campaigns and service deliveries.
• Coordinate fleet plans and OEM services for customers and report satisfaction insights.

Skills

Excellent communication

Fluency in English

Customer service mindset

Team collaboration

Education

Bachelor's Degree

Job description

Published 08.28.2026 Company : Safran Job field : Customer services and support Location : Mumbai , India Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : More than 5 years Professional status : Employees / StaffPublished 08.28.2026Job DescriptionWant to get closer to the real-world use of our products?The Field Service and Flight Ops Department within the Civil Engines Customer Support Division brings together an international team of Field Service Engineers (FSEs) deployed as close as possible to our customers' operations: airlines and engine repair shops.In an environment where our customers' flight activities are growing and constantly evolving, we must adapt our local support to ensure a high level of customer satisfaction by providing technical assistance for optimized operations.This FSE position will be based in Mumbai, India, supporting customers operating CFM56 and LEAP engines. Over time, the role may also include remote support for other customers in the region.As a Field Service Engineer, you will represent Safran Aircraft Engines/CFM, providing technical support for CFM products in accordance with contractual agreements.Main Responsibilities:After an initial training period in Delhi and/or at another customer base alongside an experienced FSE, your key missions will include:• Acting as the 24/7 communication link between supported customers and theOEM (Original Equipment Manufacturer), serving as the primary CFM interface.• Building and maintaining a professional and trusting relationship with customers.• Listening to customers, understanding their challenges, and proposing solutionsin coordination with the customer team.• Providing technical support, including recommendations, troubleshootingassistance, and guidance on technical documentation and tools.• Actively participating in the Customer Team activities, in coordination with theCustomer Support Manager (CSM) or Customer Program Manager (CPM).• Coordinating fleet plans and OEM services for customers.• Reporting customer satisfaction insights in alignment with the CSM or CPM.• Anticipating and alerting the OEM or Services team to any imminent crisissituations.• Supporting sales campaigns (products and services) and promoting Services inline with sales strategy.• Accurately reporting all operational data in dedicated IT tools.Job RequirementsTo be successful in this role, a strong understanding of aircraft engine operations and maintenance procedures is highly desirable.Excellent interpersonal and communication skills, along with a strong customer-oriented mindset, are essential due to the frequent interactions with Safran internal teams and customers worldwide.Given the international environment of the company, our customers, and the location of the position, fluency in English is mandatory. The ideal candidate is proactive, autonomous, and customer-focused, with a strong interest in working in an international environment.But what else? (advantages, specific features, etc.)• Position requiring regular travel (customer visits outside the assigned base location, training activities, …)• Availability during nights and weekends in case of AOG (Aircraft on Ground)situations.Company InformationSafran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.