Field Service Engineer - CFM M/F

Safran; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Safran is seeking a Field Service Engineer based in Mumbai, India, supporting CFM56/LEAP engines for airlines and engine repair shops. The role involves close customer interaction, on-site technical support, and international collaboration with Safran Aircraft Engines/CFM.

Travel to customer sites is regular, including potential night and weekend coverage during AOG situations. Strong English communication and deep understanding of aircraft engine operations are essential.

Qualifications

• Bachelor's Degree required.
• More than 5 years of experience preferred.
• Fluency in English is mandatory.
• Strong understanding of aircraft engine operations is desirable.

Responsibilities

• Act as the 24/7 communication link between supported customers and the OEM (Original Equipment Manufacturer).
• Build and maintain a professional and trusting relationship with customers.
• Provide technical support, including recommendations and troubleshooting.
• Coordinate fleet plans and OEM services for customers.
• Report customer satisfaction insights to the CSM/CPM.

Skills

Interpersonal skills

English fluency

Customer-oriented

Field service experience

Technical troubleshooting

Education

Bachelor's Degree

Job description

Field Service Engineer - CFM M/F

Vacancy details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Reference

2026-186557

Position description

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Field representative

Job title

Field Service Engineer - CFM M/F

Employment type

Permanent

Part time / Full time

Full-time

Job description

Want to get closer to the real-world use of our products?

The Field Service and Flight Ops Department within the Civil Engines Customer Support Division brings together an international team of Field Service Engineers (FSEs) deployed as close as possible to our customers' operations: airlines and engine repair shops.

In an environment where our customers' flight activities are growing and constantly evolving, we must adapt our local support to ensure a high level of customer satisfaction by providing technical assistance for optimized operations.

This FSE position will be based in Mumbai, India, supporting customers operating CFM56 and LEAP engines. Over time, the role may also include remote support for other customers in the region.

As a Field Service Engineer, you will represent Safran Aircraft Engines/CFM, providing technical support for CFM products in accordance with contractual agreements.

Main Responsibilities:

After an initial training period in Delhi and/or at another customer base alongside an experienced FSE, your key missions will include:

• Acting as the 24/7 communication link between supported customers and the OEM (Original Equipment Manufacturer), serving as the primary CFM interface.
• Building and maintaining a professional and trusting relationship with customers.
• Listening to customers, understanding their challenges, and proposing solutions in coordination with the customer team.
• Providing technical support, including recommendations, troubleshooting assistance, and guidance on technical documentation and tools.
• Actively participating in the Customer Team activities, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM).
• Coordinating fleet plans and OEM services for customers.
• Reporting customer satisfaction insights in alignment with the CSM or CPM.
• Anticipating and alerting the OEM or Services team to any imminent crisis situations.
• Supporting sales campaigns (products and services) and promoting Services in line with sales strategy.
• Accurately reporting all operational data in dedicated IT tools.

But what else? (benefits, specificities, etc.)

• Position requiring regular travel (customer visits outside the assigned base location, training activities, …)
• Availability during nights and weekends in case of AOG (Aircraft on Ground) situations.

Candidate skills & requirements

To be successful in this role, a strong understanding of aircraft engine operations and maintenance procedures is highly desirable.

Excellent interpersonal and communication skills, along with a strong customer-oriented mindset, are essential due to the frequent interactions with Safran internal teams and customers worldwide.

Given the international environment of the company, our customers, and the location of the position, fluency in English is mandatory. The ideal candidate is proactive, autonomous, and customer-focused, with a strong interest in working in an international environment.

Position location

Job location

Asia, India

City (-ies)

Mumbai

Candidate criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 5 years