Field Service Engineer - CFM M/F (H/F)

SAFRAN INDIA; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Safran India is seeking a Field Service Engineer for Mumbai to support CFM56 and LEAP engines for airlines and repair shops. You will be the primary CFM interface, build professional customer relationships, and provide technical support and troubleshooting in a fast-paced, international environment.

Ideal candidates understand aircraft engine operations, with excellent communication skills and a customer-focused mindset. The role may involve remote support for regional customers.

Qualifications

• Fluency in English is mandatory.
• Strong understanding of aircraft engine operations and maintenance procedures is desirable.

Responsibilities

• Acting as the 24/7 communication link between supported customers and the OEM (Original Equipment Manufacturer), serving as the primary CFM interface.
• Building and maintaining a professional and trusting relationship with customers.
• Listening to customers, understanding their challenges, and proposing solutions in coordination with the customer team.
• Providing technical support, including recommendations, troubleshooting assistance, and guidance on technical documentation and tools.
• Actively participating in the Customer Team activities, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM).
• Coordinating fleet plans and OEM services for customers.
• Reporting customer satisfaction insights in alignment with the CSM or CPM.
• Anticipating and alerting the OEM or Services team to any imminent crisis situations.
• Supporting sales campaigns (products and services) and promoting Services in line with sales strategy.
• Accurately reporting all operational data in dedicated IT tools.

Job description

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Descriptif mission

Want to get closer to the real-world use of our products?

The Field Service and Flight Ops Department within the Civil Engines Customer Support Division brings together an international team of Field Service Engineers (FSEs) deployed as close as possible to our customers' operations: airlines and engine repair shops.

In an environment where our customers' flight activities are growing and constantly evolving, we must adapt our local support to ensure a high level of customer satisfaction by providing technical assistance for optimized operations.

This FSE position will be based in Mumbai, India, supporting customers operating CFM56 and LEAP engines. Over time, the role may also include remote support for other customers in the region.

As a Field Service Engineer, you will represent Safran Aircraft Engines/CFM, providing technical support for CFM products in accordance with contractual agreements.

Main Responsibilities

• Acting as the 24/7 communication link between supported customers and the OEM (Original Equipment Manufacturer), serving as the primary CFM interface.
• Building and maintaining a professional and trusting relationship with customers.
• Listening to customers, understanding their challenges, and proposing solutions in coordination with the customer team.
• Providing technical support, including recommendations, troubleshooting assistance, and guidance on technical documentation and tools.
• Actively participating in the Customer Team activities, in coordination with the Customer Support Manager (CSM) or Customer Program Manager (CPM).
• Coordinating fleet plans and OEM services for customers.
• Reporting customer satisfaction insights in alignment with the CSM or CPM.
• Anticipating and alerting the OEM or Services team to any imminent crisis situations.
• Supporting sales campaigns (products and services) and promoting Services in line with sales strategy.
• Accurately reporting all operational data in dedicated IT tools.

To be successful in this role, a strong understanding of aircraft engine operations and maintenance procedures is highly desirable.

Excellent interpersonal and communication skills, along with a strong customer-oriented mindset, are essential due to the frequent interactions with Safran internal teams and customers worldwide.

Given the international environment of the company, our customers, and the location of the position, fluency in English is mandatory. The ideal candidate is proactive, autonomous, and customer-focused, with a strong interest in working in an international environment.