Field Logistic and Service Engineer M/F (H/F)

SAFRAN INDIA; Kanpur; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Safran India is seeking a Field Logistic and Service Engineer to deliver logistics and technical support to customers, ensuring fleet availability and high satisfaction.

The role requires deep experience in M53 engine, IAF exposure, and close collaboration with SAE teams in Kanpur and France to manage spares, repairs, documentation, and risk across the Indian Air Force base network.

Qualifications

• 15+ years of experience in field logistics/service engineering.
• Experience with M53 engine preferred.
• Ex-IAF experience is an advantage.

Responsibilities

• Provide logistics and technical support to customers.
• Act as first technical interface between customer and OEM.
• Coordinate with SAE teams in India and France for engine test beds and rigs.
• Maintain documentation and CSC/Tracker records.
• Attend meetings and support field service activities at Kanpur IAF base.

Skills

Logistics support

Technical guidance

Documentation

Customer liaison

Tools

Engine Test Bed

GSE/Spares management

Job description

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME.

Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi.

Descriptif mission

Mission

The Field Logistic and Service Engineer ensures logistic and technical support for the customer. Is an active member of the Customer Support Team to maintain fleet availability and customer satisfaction.

Key Responsibilities

Logistics Support

• Tracks & reports in the dedicated tools the support required by 4BRD to meet their annual/long term fleet / production objectives ? Spares, Repairs, Training, Test Rigs/Test Bed, Tools/GSE or any other support required. Issues on request Customer Return, Service Request, and any Significant Event to be tracked.
• Logistics support for items moving out of Indian Air Force to SAE/ Returning from SAE to the base by working closely with the Indian Air Force teams in the base, Safran India Team, SAPL Logistics team/Kanpur Hub and the Back office in France.
• Impeccable documentation preparation to ensure appropriate intervention in DLM for all contracts including items returning to DLM under Warranty.
• Develops and maintains an updated record of all Indian Air Force M53 assets and supports the SAE Gwalior FTA and the PSE/Forecasting team in France as required (in preparing their short/long term outlook).

Technical Support

• Represents the OEM at Customer sites or by roving, providing advice and recommendations on operations and maintenance of OEM's Products, as first technical interface between Customer and the OEM as defined by the commercial agreements.
• Work closely with SAE FTA in Gwalior, SAE back office in France and Safran India Team to support on Engine Test Bed and Test Rigs.
• Liaises with SAE Tech Support on Technical Queries and lead resolutions efficiently.
• Systematic maintenance of the CSC Tracker update.
• Preparation of QQOQCP document for issues involving Quality.

General

• Attend all meetings requested by the Team, in coordination with the Customer Support Manager (CSM) or Customer Support Leader (CSM/CSL). Supports Logistics of all SAE team visits to the Kanpur IAF base.
• High professional availability: Reachable and available during Indian Air Force/SAE working hours for communication, appointment attendance and as per SAE Field Service Manager instruction, back-up for dedicated SAE Gwalior FTA absence.
• Any assignment and / or additional assignments arising out of the Company's business that the management, in its subjective judgement, feels is suited to your background, qualifications or experience.

Experience level (Min) 15 Years

M53 engine experience preferred

Ex-IAF experience added advantage