Field Service Engineer (Based in Gujarat, India)

ASML Germany GmbH; Gujarat; On-site; INR 500,000 - 800,000; Full time

Job summary

ASML Germany GmbH is seeking a Field Service Engineer 2 stationed in Gujarat, India. This role is pivotal in executing maintenance activities and providing top-notch customer support for ASML systems.

The ideal candidate will hold a relevant BSc degree and possess experience within the technical or semiconductor industry. Responsibilities include problem analysis, repairs, and training customers in the use of the equipment.

Qualifications

• Experienced Field Service Engineer with a BSc degree in a relevant Technical Field or equivalent experience.
• Experience in the technical industry and/or semiconductor industry preferred.
• Complete knowledge of product functionality of the main modules/sub-modules.

Responsibilities

• Execute regular and irregular maintenance activities with considerable independency.
• Analyze problems and gather relevant information for problem resolution.
• Perform repairs and standard service actions independently.
• Train customers in use and routine maintenance of equipment.

Skills

Field Service Engineering

Electrical Technology

Mechatronics

Mechanical Engineering

Data Analysis

Education

BSc degree in relevant Technical Field

Job description

This position is based and stationed in Gujarat, India.

Context

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

Requirements

• Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
• Experienced in technical industry is required and/or semiconductor industry experience preferred.
• Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
• Has complete knowledge on product functionality of the main modules/sub-modules.

Responsibilities

Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

Problem handovers and routing

Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).

Repairs

Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

Procedures

Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed.

Process Optimization

Signal gaps and improvement opportunities and reports it to the relevant stakeholders.

Knowledge build-up and transfer

Maintain and broaden own knowledge, shares best known methods within the work group.

Coaching

Provide appropriate support and assistance to less experienced engineers on first tasks.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.