Field Service Engineer

Ciena Corporation; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A global technology leader seeks a Field Service Engineer in Mumbai, India, to oversee customer project coordination and execution. The role requires strong knowledge of optical transmission systems, exceptional communication skills, and a bachelor's degree in telecommunications or related fields. Candidates should have 2-4 years of experience in field service engineering and the ability to manage complex technical issues. Join a company that prioritizes a people-first culture and provides opportunities for growth and development.

Qualifications

• 2-4 years of experience in field service engineering, particularly with telecommunications or networking equipment.
• Ability to travel frequently to customer sites within India.
• Experience with troubleshooting complex technical issues.

Responsibilities

• Monitor and manage customer projects with thorough documentation.
• Collaborate with Systems Engineers to create Low-Level Designs from High-Level Designs.
• Act as the first point of escalation for Field Service Technicians.

Skills

Knowledge of optical transmission systems

Exceptional written and verbal communication skills

Strong analytical skills

Proficiency in hardware installations

Education

Bachelor's degree in Telecommunications, Electrical Engineering, or Computer Science

Tools

Network Management Systems

Job description

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Field Service Engineer page is loaded## Field Service Engineerlocations: Mumbai: Gurugramtime type: Full timeposted on: Publié aujourd'huijob requisition id: R029842As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.### At Ciena, we lead with humanity, driving innovation and connectivity while prioritizing a people-first approach. As a global leader in high-speed networking systems and solutions, we empower individuals to thrive in a flexible, inclusive environment that fosters growth, well-being, and belonging. Be part of a team that combines technological excellence with meaningful societal impact.### ### **How You Will Contribute:*** ### Monitor and manage the coordination, planning, and execution of customer projects, ensuring comprehensive documentation such as LLD, NDD, DCN designs, Link Diagrams, and ATP documents.* ### Collaborate with Systems Engineers to understand Ciena solutions and convert High-Level Designs (HLD) into Low-Level Designs (LLD).* ### Support Field Service Technicians and Site Leads to meet or exceed E, F & I Services objectives.* ### Serve as the direct interface to customers for engineering design, including LLD, Network Design, IDP, DCN design, and sync design.* ### Make impactful decisions on project scheduling, planning, and deliverable completion while escalating issues as needed.* ### Act as the first point of escalation for Field Service Technicians and Partners, providing solutions to challenges within the scope of the Statement of Work (SOW).* ### Collaborate with supporting groups to ensure all project-related deliverables and requirements are met, adhering to quality standards and technical documentation.* ### Plan and engineer customer submarine network deployments.### **The Must Haves:*** ### Basic knowledge and understanding of optical transmission systems (Submarine, Long Haul, Metro, DCI), control plane networks (L-0 and L-1), OTN & SDH, Ethernet technology, Network Management Systems, and DCN Networks planning.* ### Exceptional written and verbal communication skills.* ### Strong analytical skills with a team-oriented mindset and effective communication abilities.* ### Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or a related field, with 2-4 years of experience.* ### Proven experience in field service engineering, particularly with telecommunications or networking equipment.* ### Proficiency in hardware installations and troubleshooting complex technical issues.* ### Experience with Network Management Systems (NMS) and related tools.* ### Ability to travel frequently to customer sites within India and potentially internationally, with occasional off-hours work based on project scope and requirements.### **Nice to Haves:*** ### Hands-on experience in Submarine, DWDM/OTN links integration, commissioning, and acceptance testing.* ### Expertise in troubleshooting and root cause analysis.* ### Ability to manage customer teams for technical issues and explain root cause analysis.* ### DCN Design and support activities.* ### Experience in creating Methods of Procedure (MoPs) for critical migration activities.* ### Familiarity with the Ciena Optical portfolio.### #LI-MP2Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.