Associate Technical Support CPO

Ciena Corporation; Gurugram District; Hybrid; INR 400,000 - 600,000; Full time

Job summary

A leading technology company in Gurugram is looking for an Associate Technical Support professional to provide high-quality technical support for CIENA products. The role involves remote troubleshooting and on-site support when needed. Candidates should possess a Bachelor's degree in a technical discipline and have strong knowledge of DWDM/OTN technology. This hybrid role requires in-office work 60% to 80% of the time and offers a flexible work environment.

Qualifications

• Bachelor’s degree in a technical field is required.
• Strong knowledge of DWDM/OTN technology is necessary.
• Good understanding of fiber optic transport systems.

Responsibilities

• Provide remote technical support for CIENA products.
• Utilize debug tools to address customer issues.
• Travel to customer sites as required.

Skills

Technical support

Debugging

DWDM/OTN technology

SONET/SDH ring transmission

Communication skills

Education

Bachelor's degree in Engineering or Computer Science

Job description

They gather information about your interactions on the site, such as which pages you visit frequently, how long you stay, and the links or buttons you click. They help us record any difficulties you have with the website and help us to evaluate the effectiveness of our advertising. By analyzing this data, we can understand what aspects of our site are effective and identify areas for improvement.* This is a secondary processing purpose.* This is a secondary processing purpose.* This is a primary processing purpose.* This is a secondary processing purpose.Associate Technical Support CPO page is loaded## Associate Technical Support CPOlocations: Gurugramtime type: Full timeposted on: Publié aujourd'huijob requisition id: R030054As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.**How You Will Contribute:*** Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required.* The engineer's shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24x7 support coverage of identified CIENA products.* Provide on-site support to Customers where required.* Utilize debug tools as well as lab research to aid Customer’s technical problem.* Recover information necessary to escalate the incident or issue to next level Support team.* Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method* Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly.* Contribute to knowledgebase (KCS)* Performs other duties as assigned.* Travel to customer sites and Ciena locations globally as required.* Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage.**The Must Haves:*** Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university.* Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities* Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment.* This role requires a hybrid work model. Candidates located within a reasonable distance of a Ciena office must be willing to work from the office 60% to 80% of the time.**Nice to Have:*** Good Communication skills as Telephony support will also be provided to global customer as part of this role.* Proven problem-solving experience* Fundamental understanding of Telecommunication industry.**Note:-** This role requires a hybrid work model. Candidates located within a reasonable distance of a Ciena office must be willing to work from the office 60% to 80% of the time. Flexibility will be considered based on individual circumstances and business needs. #LI-MP2Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.Ciena is an Equal Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.