Field Service Engineer

TATA Cummins Private Limited; Maharashtra; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Cummins Private Limited is seeking an On-site Technical Specialist to diagnose and complete less complex repairs at a single customer site. You will engage customers professionally, follow documented procedures, and ensure proper documentation of service activities.

The role includes coaching on preventative maintenance, maintaining tools and workspace, and escalation when issues cannot be resolved locally. A strong emphasis on health, safety, and compliance is required.

Responsibilities

• Engages customers in a courteous and professional manner.
• Applies specialized tools and follows procedures to diagnose and complete less complex repairs.
• Coaches on preventative maintenance activities and basic repairs by customer employees.
• Escalates unresolved issues to more experienced On Site Technicians or Supervisor.
• Completes required documentation, such as service worksheets and warranty claims.
• Completes training in line with skill and business requirements.
• Maintains work area and tools for cleanliness and proper operation.
• Ensures adherence to Health Safety & Environmental policies and reports issues to management.

Skills

Customer service

Diagnostic skills

Documentation

Safety awareness

Job description

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer's site.

Responsibilities

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Coaches on preventative maintenance activities and basic repairs completed by customer employees
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains work area and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor