On Site Service Technician - Level III

Cummins Inc.

Jaipur

On-site

INR 300,000 - 540,000

Full time

14 days+

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Job summary

Cummins Inc. in India requires a technically skilled field technician to diagnose and repair equipment at customer sites. You will diagnose faults, complete repairs, and ensure timely service while maintaining strong customer relations and documenting work for billing and history.

You will coach peers on maintenance and repairs, manage site parts, and escalate complex issues to product specialists. A focus on safety, tool handling, and accurate service records is essential.

Qualifications

Apprentice certified power gen/engine technician with relevant training.
Vocational diploma preferred for technical roles in field service.
Current electrical certification optional but beneficial.
Locally valid driving permit required for site visits.

Responsibilities

Independently performs diagnostics and completes repairs on equipment at customer site.
Maintains productive customer relations and ensures prompt attention to needs.
Coaches on preventative maintenance and repairs for others as needed.
Manages parts and spares inventory at the work site.
Escalates unresolved issues to product specialists or supervisor.
Completes service documentation and warranty claims.
Identifies additional sales and service opportunities with customers.
Maintains work area and tools for cleanliness and safety compliance.
Adheres to Health, Safety & Environmental policies and reports incidents.
Translates customer issues to troubleshooting plans and documents results.

Skills

Communicates effectively

Customer focus

Develops talent

Manages complexity

Health and Safety Fundamentals

Diagnostics Application

Electrical/Engine knowledge

Education

Apprentice Certified Power Generation/Engine Technician

Vocational diploma (Preferred)

Electrical certification (optional)

Locally valid driving permit

Tools

Electronic Service Tools

Engine Service Tools

Job description

Job Summary:

Acts as the technical specialist and primary customer support contact to independently diagnose and complete repairs to products at a single customer site

Key Responsibilities:

Independently performs diagnostics and completes repairs on equipment at customer site
Maintains productive customer relations and ensures prompt and efficient attention to customer needs to minimize customer product downtime
Coaches on preventative maintenance and/or repairs completed by more experienced technicians and/or customer technicians; may provide work direction to others; may review repair plans, parts and tool lists, etc
Manages parts and spares inventory at the work site
Escalates unresolved issues to product specialists / Supervisor
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer
Completes training in line with skill and business requirements
Maintains work area and tools for cleanliness and proper operation
Ensure adherence to all relevant Health Safety &Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Competencies:

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Manages conflict - Handling conflict situations effectively, with a minimum of noise.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.

Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.

Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.

Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.

Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.

Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.

Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

Apprentice Certified Power Generation and/or Engine Technician

Vocational diploma from relevant technical institution (Preferred)

Current relevant electrical certification (optional)

Locally valid driving permit

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Significant field service work experience

Extensive knowledge of power generation and/or engine products

Basic understanding of competitors and typical industry practices

High Voltage/ Low Voltage practical experience (optional)