Field Service Engineer

TATA Cummins Private Limited; Indore District; On-site; INR 300,000 - 460,000; Full time

Job summary

TATA Cummins Private Limited in Indore is seeking a Technical Specialist to diagnose and complete less complex repairs to Cummins products at a customer site.

You will engage customers courteously, use specialized tools, identify required parts, and ensure documentation via handwritten forms or a business system.

The role includes coaching on preventative maintenance, escalating unresolved issues to senior technicians or supervisors, and upholding Health, Safety & Environmental policies.

Qualifications

• Diagnose and complete less complex repairs to Cummins products.
• Engage customers courteously and professionally.
• Complete documentation via handwritten forms or business system input screens.

Responsibilities

• Engages customers in a courteous and professional manner.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Coaches on preventative maintenance activities and basic repairs completed by customer employees
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains work area and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Skills

Customer service

Troubleshooting

On-site repairs

Documentation

Health, Safety & Environment awareness

Tools

Specialized tools

Business system input screens

Job description

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer's site.

Responsibilities

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Coaches on preventative maintenance activities and basic repairs completed by customer employees
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains work area and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor