On Site Service Technician - Level II

Cummins India; Maharashtra; On-site; INR 400,000 - 600,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. is seeking a Field Service Engineer to diagnose and complete less complex repairs at a customer site. You will engage with customers professionally, apply specialized tools, and prepare parts for service events.

The role involves coaching customers on preventative maintenance, documenting service activities, and escalating complex issues to experienced technicians or supervisors as needed.

Qualifications

• Apprentice Certified Power Generation or Engine Technician; Vocational diploma from relevant technical institution.
• Current electrical certification is a plus.
• Locally valid driving permit required.

Responsibilities

• Engages customers professionally and ensures prompt attention to needs.
• Diagnoses and completes less complex repairs using specialized tools and documented procedures.
• Coaches on preventative maintenance and basic repairs by customer employees.
• Escalates unresolved issues to more experienced technicians or supervisor.
• Completes service worksheets, timesheets and warranty/quality documents.
• Maintains clean and safe work area and follows health, safety & environmental policies.

Skills

Field service

Customer service

Diagnostics

Troubleshooting

Power generation

Electrical systems

Education

Apprentice Certified Power Generation or Engine Technician

Vocational diploma

Electrical certification (optional)

Driving permit

Tools

Insite

Job description

Job Summary

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer’s site.

Key Responsibilities

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Coaches on preventative maintenance activities and basic repairs completed by customer employees.
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains work area and tools for cleanliness and proper operation.
• Ensures adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues/ incidents to site management and supervisor.

Competencies

• Communicates effectively - delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - building strong customer relationships and delivering customer‑centric solutions.
• Develops talent - developing people to meet both their career goals and the organization’s goals.
• Manages complexity - making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
• Self‑development - actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety to build an interdependent culture and contribute to an injury‑free workplace.
• Diagnostics Application - translating customer complaints to develop troubleshooting plan; troubleshooting following guided workflows, procedures, specialized equipment, diagnosing computer software to isolate failed components, validating repair by duplicating complaint, and documenting results in business systems.
• Electronic Service Tool Application - identifying the suite of available hardware and software tools required for a service event; utilizing the appropriate electronic tool set; interpreting electronic tool results or recommendations to determine next steps.
• Engine Systems Interactions - interpreting and analyzing the interactions of internal and external electrical and mechanical systems, applying tools, service publications and taking measurements to diagnose and repair.
• Product Repair and Maintenance - repairing and maintaining mechanical/electrical products following guidelines, using required tools within standard repair time, disassembling and assembling, inspecting and replacing parts, performing progressive damage check.
• Service Documentation - creating and verifying customer, equipment and technical information; capturing data using required service tools; following procedures and documenting required information in the service management system.
• Technical Escalation - obtaining product technical issue information and utilizing available resources, elevating issues, capturing all troubleshooting steps in the database to ensure seamless transition and accurate response.
• Values differences - recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

• Apprentice Certified Power Generation or Engine Technician (Preferred).
• Vocational diploma from relevant technical institution.
• Current relevant electrical certification (optional).
• Locally valid driving permit.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Basic level field service work experience.
• Intermediate level knowledge of & experience with power generation or engine products.
• High Voltage/Low Voltage experience (optional).
• Customer service experience.

Additional Responsibilities

• Hands‑on experience on Engine & Aftertreatment system on vehicle level analysis.
• Troubleshooting on vehicle & Engine.
• Basic knowledge of electronic service tool like Insite on Engine & ATS.
• Organize & impart trainings to OEMs and CCC Service Centers for ensuring trouble‑free operation of product.
• Supporting CCCs for aftermarket service support.
• Ability to strip down & rebuild turbocharger, dosing systems/fuel system and analyze the failure.
• Ability to trouble shoot on vehicle/Engine/Genset/Const Equipment for engine related issues.
• Handling warranty cases and concluding warranty disposition.
• Enhancing capability of CTT ASC on customer support by Technical/Service support/parts availability.
• Conduct service center audit and implement corrective actions required.
• Support infant care.
• Ensure field failure parts dispatched to plant for analysis.
• Maintain service database for complete key activities of service and support data for release monthly report.
• Customer service support for CMI and non‑CMI in aftermarket.
• Attend field failures (AIS) for BSVI and BSIV reported in the region within minimum time to resolve complaints.
• Trouble shooting of complaints being reported on vehicle / engine.
• Supporting infant care and emerging issues reported in field for CMI & non‑CMI customers.
• Provide complete details of failures for plant team on corrective action drive.
• Impart training to OEM/OEM dealers in the region.
• Update incident reported in ePIR database.

Job Information

• Job Title: Field Service Engineer.
• Job Location: Vijayawada, Maharashtra.
• Organization: Cummins Inc.
• Role Category: On‑site with Flexibility.
• Job Type: Technician.
• Relocation Package: Yes.