Field Service Engineer

TATA Cummins Private Limited; Assam; On-site; INR 400,000 - 700,000; Full time

Job summary

Tata Cummins Private Limited is seeking a technical specialist to diagnose and complete less complex repairs to Cummins products at a single customer's site. You will engage customers courteously and follow documented procedures to identify parts and tools, and ensure prompt attention.

You will coach on preventative maintenance, escalate unresolved issues to more experienced On Site Technicians, complete service worksheets, and maintain a clean, safe work environment while complying with Health,

Qualifications

• Engages customers in a courteous and professional manner.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Coaches on preventative maintenance activities and basic repairs completed by customer employees.
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains work area and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Responsibilities

• Engages customers in a courteous and professional manner.
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Coaches on preventative maintenance activities and basic repairs completed by customer employees.
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor.
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements.
• Maintains work area and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Job description

Technical specialist and regular customer support contact to diagnose and complete less complex repairs to Cummins products at a single customer's site.

Responsibilities

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
• Coaches on preventative maintenance activities and basic repairs completed by customer employees
• Escalates unresolved issues to more experienced On Site Technicians and/or Supervisor
• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
• Completes training in line with skill and business requirements
• Maintains work area and tools for cleanliness and proper operation
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor