Technical Customer Engineer II

Nordson Corporation; India; On-site; INR 550,000 - 750,000; Full time

Job summary

Nordson Corporation in India seeks a field service engineer to install, test and maintain equipment at customer sites. You will provide technical support and training to distributors and customers, ensuring high satisfaction and proactive maintenance. Travel is required, with domestic and international engagements.

The role requires an engineering diploma/degree and 2–5 years’ experience with capital equipment in electronics/SMT/semiconductor environments, preferably in a multinational setting.

Qualifications

• Engineering diploma or degree required.
• 2–5 years of relevant experience with capital equipment (Electronics, SMT, Semiconductor).
• Experience in MNCs preferred.

Responsibilities

• Set up, inspect and test equipment at customer locations to ensure proper installation.
• Provide technical support and training to distributors/customers on equipment use and maintenance.
• Interact with customers to ensure satisfaction and help establish preventive maintenance schedules.
• Perform routine servicing, calibration and maintenance at customer sites or in-house to ensure smooth operation.
• Complete and maintain service-call reports and test/pack equipment before shipment.

Skills

Technical support

Customer service

Troubleshooting

Product knowledge

Communication

Team player

English proficiency

Education

Diploma / Degree in Engineering

Job description

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

Essential Job Duties and Responsibilities

• Set up, inspect and test new equipment at customer locations to ensure proper installation
• Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment
• Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules
• Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment.
• Complete and maintain service-call reports.
• Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment
• Handle necessary administration related to quotations for customer on equipment servicing and repair
• Test and package of equipment prior to shipment
• Develop competent technical skills and knowledge in Nordson products.
• Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry
• Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
• Other duties as required by management

Education and Experience Requirements

• Relevant Diploma / Degree in Engineering 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. Working experience in MNC is preferred.

Preferred Skills and Abilities

• Able to work independently, positively, and a team player
• Strong command of spoken and written English
• Strong interpersonal and communication skills
• Motivated, proactive and resourceful

Working Conditions and Physical Demands

• Factory environment. Can expect standing on long hours and work in shift basis.
• Can expect work in Clean-Room environment
• Travel Required Domestic 50% International 10%

At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics.

Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.