Field Operations Specialist

Conscious Edge Tech Consulting; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Conscious Edge Tech Consulting in Hyderabad is seeking an L1 Customer Support Specialist to assist customers with certificates, data entry, and multi‑channel support. You will coordinate with the fitment team to ensure proper hardware/software installation and explain technical aspects of our products.

Role requires strong communication, multilingual abilities (Kannada, English, Hindi) and advanced Excel skills, with flexibility to work hours as needed while managing inquiries and maintaining

Qualifications

• Excellent written, verbal and email communication skills.
• Understanding of Technical concepts.
• Proven experience in customer success or a related field.
• Fluency in Kannada, English and Hindi.
• Advanced proficiency in Microsoft Excel.
• Ability to work flexible hours as needed.
• Strong problem-solving and multitasking abilities.

Responsibilities

• L1 Support: Create certificates on RTO software platform to ensure regulatory compliance.
• Coordinate with customers and internal team.
• Data Entry and Data Management.
• Chat Support, Email Support and support via telephone.
• Coordination with Fitment Team to ensure proper hardware/software installation.
• Explain technical aspects of our products to customers.
• Manage day-to-day operations related to customer inquiries and issues.
• Create and maintain customer success documentation.
• Analyze data and prepare reports using Excel.

Job description

Roles and Responsibilities

• L1 Support:
  Create certificates on RTO software platform to ensure commercial vehicles are met with regulatory compliance. Coordinate with customers and internal team.


• Data Entry and Data Management


• Chat Support, Email Support and support via telephone


• Coordination with Fitment Team:
  Work closely with the fitment team to ensure that all vehicles are equipped with necessary hardware and software components. Facilitate communication between stakeholders to streamline installation processes.


• Understand and explain technical aspects of our products to customers


• Manage day-to-day operations related to customer inquiries and issues


• Create and maintain customer success documentation


• Analyze data and prepare reports using Excel

Required Skills and Qualifications:

• Excellent written, verbal and email communication skills


• Understanding of Technical concepts


• Proven experience in customer success or a related field


• Fluency in Kannada, English and Hindi


• Advanced proficiency in Microsoft Excel


• Ability to work flexible hours as needed


• Strong problem-solving and multitasking abilities


• Prior experience in Operations will be an advantage