Global Field Service Engineer

ORBIT & SKYLINE; Mohali; On-site; INR 600,000 - 900,000; Full time

Job summary

ORBIT & SKYLINE is seeking a talented mechatronics engineer to provide field support for deployed robotic systems. You will spend substantial time at customer sites, setting up, calibrating, testing, and diagnosing hardware and software issues while collaborating with teams in the US and India to implement fixes.

The role requires a BS/B.Tech in Mechatronics and 3–5 years of hands-on experience in hardware design, end effector design, and robotics testing.

Qualifications

• BS or B.Tech in Mechatronics Engineering or similar.
• 3-5 years of mechatronics work experience.
• Experience with hardware design and end effector design.
• Experience in field support at customer sites.
• Background in robotics testing or a similar field.
• Creative thinking, strong problem-solving, and troubleshooting capabilities.

Responsibilities

• Set up and calibrate robotic systems at customer sites and test performance.
• Diagnose issues, troubleshoot, and resolve problems independently.
• Document issues and report status to US/India teams.
• Collaborate with US and India engineers to develop fixes.
• Design and conduct experiments using DOE principles.
• Train other engineers and technicians.

Skills

Robotics testing

Field support

Hardware design

End effector design

Troubleshooting

Problem solving

Education

BS/B.Tech in Mechatronics Engineering

Job description

We are seeking a talented and motivated mechatronics engineer for our team that will providing field support.

You will spend extensive periods in the field, supporting deployed robotic systems. Responsibilities include

system setup upon delivery, performing calibration routines, testing and validating performance, and

diagnosing, troubleshooting, and documenting hardware and software issues independently. You will also

collaborate closely with the design teams in the US and India to develop fixes and improvements to the product.

A background in mechatronics and extensive experience in lab work and design of experiments (DOE) is

essential. Flexibility and readiness to engage in various technical areas based on project needs are crucial. Our

team operates like a start-up division, with engineers working on diverse aspects of projects in a dynamic

environment. Critical analytical skills are essential for success in this role.

Roles and Responsibilities

• Setup and calibrate robotic systems at customer sites upon delivery. Test system performance,
• diagnose issues, troubleshoot, and resolve most problems independently. This will include resolving
• issues with system software/firmware. Document this process and report status regularly to teams
• in the US and India.
• Demonstrate strong hands-on experience with robotic and mechatronic systems. Manage timeline and
• project logistics
• Design and conduct experiments and tests to resolve complex technical problems, implementing DOE
• principles.
• Collaborate closely with engineers in the US and India to troubleshoot and solve challenging problems
• over the phone while at the customer site.
• Perform technical scoping for new operation/maintenance procedures
• Collaborate with CFT engineers to clarify maintenance procedures when only sparse documentation is
• available
• Present project updates and results to management in formal and informal presentations
• Work with the design team in the US and India to develop fixes and improvements to the product.
• Take strong ownership of assigned tasks and projects, ensuring proper accountability.
• Act as a liaison for cross-functional projects across multiple organizations.
• Train other engineers, technicians, and manufacturing personnel.

Must-Have

• BS or B. Tech in Mechatronics Engineering or similar
• 3-5 years of mechatronics work experience
• Experience with hardware design and end effector design.
• Experience in field support at customer sites
• Background in robotics testing or a similar field.
• Creative thinking, strong problem-solving, and troubleshooting capabilities.

Good-to-Have

• Excellent communication skills and teamwork skills
• Excellent organization and attention to detail
• Ability to complete projects and learn required skills with minimal guidance
• Experience with robotic path programming and computer vision is a plus.