Field Engineer

Sify; Bengaluru, Delhi, Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Sify is hiring a Field Engineer to support WAN connectivity operations across multiple regions in India. The role demands hands-on WAN troubleshooting, incident handling, and proactive reporting to ensure service continuity.

This position involves coordinating with OEM TAC and NOC/SOC teams to resolve issues and maintain robust network performance. The ideal candidate has 5+ years of overall experience with at least 2 years in WAN/network support, and will participate in daily operations, RCA

Qualifications

• Hands-on WAN connectivity experience and ability to troubleshoot network issues.
• Experience in incident management, ticket resolution, and escalation handling.
• Strong coordination and communication skills across teams.

Responsibilities

• Act as SPOC for WAN and connectivity activities across circles/regions.
• Provide day-to-day technical support for WAN and network issues.
• Coordinate with OEM TAC, NOC/SOC teams for troubleshooting.
• Manage and resolve network tickets within scope.
• Prepare daily link-down reports with outage reasons and ETA.
• Prepare RCA reports for network incidents.
• Share status, MIS, fault registers, and project updates.
• Attend review meetings and circulate MoMs.

Skills

WAN connectivity

Network troubleshooting

Incident management

Ticket resolution

Escalation handling

Coordination

Communication skills

Job description

Were Hiring | Field Engineer

We are looking for experienced Field Engineers to join our team and support day-to-day WAN connectivity operations across multiple regions in India.

Experience: 5 Years Overall
Relevant Experience: Minimum 2 Years in WAN/Network Support
Location: Pan India

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for assigned circles, regions, or divisions for all WAN and connectivity-related activities.
• Provide day-to-day technical support to users for WAN and network-related issues.
• Coordinate with OEM TAC teams and NOC/SOC teams for troubleshooting and issue resolution.
• Manage and resolve network-related tickets within the assigned scope.
• Prepare and share daily link-down reports, including reasons for outages and estimated resolution timelines (ETA).
• Prepare Root Cause Analysis (RCA) reports for network incidents.
• Maintain and share regular status reports, MIS reports, fault registers, link databases, project implementation updates, and escalation reports.
• Participate in review meetings and prepare and circulate Minutes of Meeting (MoM).

Hiring Locations

• Assam
• Jharkhand
• Bihar
• Odisha
• Shillong
• West Bengal
• Gujarat
• Madhya Pradesh
• Maharashtra
• Chhattisgarh
• Delhi
• Haryana
• Jammu & Kashmir
• Uttar Pradesh
• Punjab
• Rajasthan
• Uttarakhand
• Himachal Pradesh
• Andhra Pradesh
• Kerala
• Tamil Nadu
• Telangana
• Karnataka (including Mysuru)

Ideal Candidate Profile

• Hands-on experience in WAN connectivity and network troubleshooting.
• Experience in incident management, ticket resolution, and escalation handling.
• Strong coordination and communication skills.
• Experience in preparing RCA reports, MIS reports, and network status updates.