WAN Support Associate

Powerbridge; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Long-term benefit savings plan with EP

Professional development opportunities

Job summary

Power Bridge Systems Private Limited in Bengaluru is seeking a WAN Support Associate to monitor and support a global WAN. The role involves basic network troubleshooting, incident handling, ISP coordination, and timely escalation to maintain network availability.

The candidate should have 1–3 years of network operations experience, knowledge of routing and switching, and familiarity with ping/traceroute. Rotation across shifts and 24x7 support are required.

Qualifications

• Engineering graduate with 1–3 years of experience in network operations or support.
• Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts.
• Familiarity with troubleshooting tools such as ping and traceroute.

Responsibilities

• Monitor WAN links, network devices, and alerts; identify connectivity issues.
• Perform initial troubleshooting of outages, latency, packet loss, and routing or switching issues.
• Log, update, and track incidents through resolution, following defined SLAs and escalation procedures.
• Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration.
• Escalate unresolved or critical incidents to senior engineers with relevant logs and findings.
• Maintain incident records, operational documentation, and shift handover notes.
• Participate in rotational shifts for 24×7 global WAN support.

Skills

Routing & Switching

TCP/IP

Subnetting

VLANs

Ping/Traceroute

Incident Handling

ISP Coordination

Communication

Education

Engineering graduate

Tools

Ping

Traceroute

Job description

POWER BRIDGE SYSTEMS PRIVATE LIMITED | Full time

WAN Support Associate

Bangalore South, India | Posted on 10/12/2026

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.

Job Description

We are looking for WAN Support Associates to monitor and support a global Wide Area Network (WAN). The role involves basic network troubleshooting, incident handling, ISP coordination, and timely escalation to maintain network availability.

Requirements

Key responsibilities

• Monitor WAN links, network devices, and alerts; identify connectivity issues.
  
• Perform initial troubleshooting of network outages, latency, packet loss, and routing or switching issues.
  
• Log, update, and track incidents through resolution, following defined SLAs and escalation procedures.
  
• Coordinate with ISPs for circuit troubleshooting, outage updates, and service restoration.
  
• Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings.
  
• Maintain incident records, operational documentation, and shift handover notes.
  
• Participate in rotational shifts for 24×7 global WAN support.
  

Required qualifications and skills

• Engineering graduate with 1–3 years of experience in network operations or support.
  
• Working knowledge of routing, switching, TCP/IP, subnetting, VLANs, and basic WAN concepts.
  
• Familiarity with troubleshooting tools such as ping and traceroute.
  
• Ability to communicate clearly with internal teams and ISP support teams.
  
• Willingness to work from Bangalore and participate in rotational shifts.
  

• Health insurance coverage for employees and their families.
• Long-term benefit savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.