Field Claims Manager

Capgemini; Pune District; Hybrid; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

Competitive compensation package

Comprehensive benefits package

Career development and training

Flexible remote/office work

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Capgemini seeks an experienced leader to manage multi-site claims operations, align with enterprise strategy, and drive high-value initiatives. You will oversee staffing, budget, QA, reporting, and training to deliver quality claims outcomes while fostering cross-functional collaboration across the enterprise.

The role emphasizes change management, succession planning, and leveraging internal resources to stay competitive in the market.

Qualifications

• Operational leadership, planning, budgeting, forecasting, data analysis.

Responsibilities

• Lead and manage multi-site teams to ensure success in delivering quality claims outcomes.
• Collaborate with executive and cross functional leaders to develop, implement, and direct strategic initiatives with enterprise impact.

Skills

Leadership

Budgeting

Forecasting

Data analysis

Strategic planning

Stakeholder management

People management

Tools

Excel

Job description

Manages and leads teams within multi site locations to ensure success in delivering quality claims outcomes. Collaborates as a subject matter expert at an enterprise level with executive and cross functional leaders to develop, implement, and direct strategic initiatives and complex projects with enterprise impact to achieve line of business and/or organizational goals. Leads high level efforts with increased complexity such as high value/low limit claims to ensure team has appropriate plans in place for staffing, workflow, quality assurance, reporting, operational planning, compensation, budget oversight, employee security, succession planning, training and required tools/equipment to deliver quality claims outcomes. Builds and maintains an appropriate internal and external network to facilitate collaboration within claims and across the enterprise. Interacts regularly with senior claims and enterprise leadership on claims strategy and operational outcomes through regular meeting s, projects or by presenting material specific to their operation. Oversees and directs the change strategy for the department, including implementing and communicating change to improve adoption and maintain positive employee engagement. Leads and takes ownership shaping of line of business strategy, and the formulation and periodic revision of operational objectives. Leverages internal and external resources from Underwriting, Product, Actuarial, Distribution, Consultants, industry conferences etc.) to support the business in understanding the competitive landscape and identifying new strategic opportunities for Farmers to provide innovative claims solutions to our customers. Works within the team as a key thought partner for the claims organization. Fosters an inclusive work environment where behaviors lead to positive operational outcomes.

Operational leadership, planning, budgeting, forecasting, data analysis. The leader aligns with and executes the claims strategy by utilizing technology, setting performance expectations, maintaining regular communication with the team, and developing succession plans

Shift timings : 06:30 PM to 03:30 AM IST

Competitive compensation and benefits package:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/