FBS Claims Operations Mgr

Capgemini; Pune District; Hybrid; INR 1,200,000 - 1,700,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive benefits package

Career development

Flexible work arrangements

Global team culture

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Capgemini invites applicants for an Operations Leader role in Pune, overseeing a team of operations supervisors and individual contributors. You will direct planning, budgeting, and performance, ensuring SLA targets and high-quality output within a global technology leader environment.

Responsibilities include aligning with claims strategy through technology, setting performance standards, and driving continuous improvement in efficiency, quality, and business processes.

Qualifications

• Manages planning, directing and operations for the COE focusing on budgeting, reporting and SLA compliance.
• Leads a team including supervisors and ICs; aligns with claims strategy via technology.
• Open to non-traditional schedules and continuous improvement in efficiency, quality and processes.

Responsibilities

• Lead a team of operations supervisors and individual contributors to meet service levels.
• Align with claims strategy using technology and set performance expectations.
• Develop succession plans and drive continuous improvement initiatives in efficiency and quality.
• Communicate regularly with the team and stakeholders.

Skills

Management Reporting

Budget and Forecasting

Data analysis

Leadership skills

Claims technical knowledge

Tools

Office Suite

Power BI

Excel

Job description

Leads a team of operations supervisors and individual contributors, focusing on planning, directing, and managing personnel and operations. Responsibilities include budgeting, reporting, meeting service level agreements, and ensuring quality work output for the Operations Support COE. The leader aligns with and executes the claims strategy by utilizing technology, setting performance expectations, maintaining regular communication with the team, and developing succession plans. They also work on continuous improvement initiatives in efficiency, quality, business processes, and partnerships, and may work a non-traditional schedule.

Shift timings - 6:30 PM -3:30 AM IST

Management Reporting - Intermediate
Budget and Forecasting - Intermediate
Data analysis - Intermediate
Leadership skills - Intermediate
Claims technical knowledge - Intermediate

Software / Tool Skills

Office Suite - Intermediate (4-6 Years)
Power BI - Intermediate (4-6 Years)
Excel - Intermediate (4-6 Years)

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/