Fiber Technician

Tata Communications; Mumbai; On-site; INR 900,000 - 1,800,000; Full time

Job summary

Tata Communications is seeking a Subsea Network NOC professional for a 24x7 operational role in Mumbai. You will monitor submarine cable traffic, perform fault analysis, coordinate with vendors, and ensure high uptime across critical links.

The position emphasizes proactive maintenance, incident response, and reporting to consortium stakeholders, with focus on meeting SLAs and KPIs while supporting new installations and upgrades.

Qualifications

• Knowledge of subsea cable systems and vendors.
• Experience with fault analysis and remediation in high-availability networks.
• Proactive maintenance and monitoring in 24x7 environments.
• Ability to coordinate across multiple internal and external teams.

Responsibilities

• Monitor traffic and perform fault analysis on submarine cable systems.
• Coordinate with CLS and vendors for fault troubleshooting and rectification.
• Perform preventive and corrective maintenance as per guidelines.
• Manage provisioning, activation, testing, and restoration activities.
• Prepare and analyze network performance reports for the consortium.

Skills

Subsea transmission tech

SDH/DWDM/Ethernet

Network monitoring

Troubleshooting

Analytical skills

24x7 operations

Job description

The Subsea Network Operation Center (NOC) role is responsible for 24x7 network operations and maintenance of submarine cable systems. This is an operational role that may seek appropriate levels of guidance and advice to ensure delivery of quality outcomes.

Responsibilities

Good knowledge of subsea cable systems, subsea cable technologies, vendors, and their NMS.

Maintain equipment and traffic uptime.

Perform traffic monitoring, fault analysis, complaint handling, and fault resolution.

Coordinate with CLS for network fault troubleshooting and rectification of problems.

Perform preventive and corrective maintenance as per JSMD guidelines.

Manage planned and unplanned activities and provide timely and regular updates to concerned teams.

Actively coordinate with internal customers, consortium parties, cable landing stations, and vendors to resolve system-related problems.

Handle circuit provisioning, activation, deactivation, and testing in coordination with Cable Landing Station teams.

Test and maintain restoration paths and ensure readiness for use.

Prepare and analyze equipment and network performance reports and submit them to the consortium as per schedule.

Coordinate cable failure, repair, and traffic restoration activities as per JSMD guidelines.

Implement remedial actions proposed by vendors to resolve equipment and network deficiencies.

Manage new installation and upgrade activities.

Ensure processes are followed to achieve committed SLAs and KPIs.

Achieve customer satisfaction through effective network performance.

Ensure compliance with JSMD guidelines.

Maintain, administer, upgrade, and troubleshoot network tools and equipment.

Assist with installations for new and existing customer and internal projects, including terminations, testing, labeling of transmission media, and hardware installations.

Ensure SLAs are achieved and proactively maintained.

Conduct vulnerability assessments for networks, servers, applications, and operating systems.

Conduct network security audits and vulnerability scanning on a scheduled basis.

Compile and track vulnerabilities for reporting and metrics purposes.

Ensure timely upgrades of operational tools and associated documentation, including SOPs.

Key Performance Indicators (KPIs)

Traffic Uptime

Equipment Uptime

Traffic Provisioning, Management and Restoration

Preventive Network and Wet Segment Maintenance

Fault and Complaint Management

Alarm and Network Performance Management

Compliance with NOC Processes and JSMD Guidelines

Network Performance Reporting

Repairs and Inventory Management

Desired Skill Sets

Subsea Transmission Technologies, SDH, DWDM, Ethernet, OTN, and Submarine Cable Operations.

Strong problem-solving and analytical skills.

Prior experience in providing technical support in fast-paced, high-availability, 24x7 operational environments.

Knowledge of networking technologies and operating systems.