Analyst, Network Operations

ICE; Hyderabad; On-site; INR 700,000 - 1,100,000; Full time

Job summary

ICE is seeking a Network Operations professional in Hyderabad to provide 24x7 support for the global production network. You will perform proactive routines, monitor events, and coordinate with Operations and Engineering to handle service requests and connectivity issues.

The role requires a Bachelor's in Computer Engineering with 3+ years of experience, familiarity with OSPF/BGP, TCP/IP, and switching. JNCIA/CCNA knowledge is preferred; weekend/off-hours support is expected.

Qualifications

• Bachelor’s Degree in Computer Engineering or related field. 3+ years experience.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc)
• Knowledge of TCP/IP, Layer 2 and 3 switching
• Attention to detail and strong written/verbal communication
• Ability to work in a team oriented environment
• Weekend and off hours support required
• JNCIA, CCNA, or equivalent knowledge preferred
• Financial industry experience preferred
• Perform monitoring for new events to open incidents
• Perform all levels of routine network analysis using scripted and automated checks
• Coordinate hot hands and other activities with vendors
• Interact with advanced level engineering support
• Develop and propose solutions for the knowledge base
• Solid understanding of multicast and troubleshooting techniques
• Working knowledge of how to use management tools

Responsibilities

• Incident Management - Proactive checks and monitoring to prevent outages or minimize impact.
• Operational Readiness for New Services - Complete pre-production checklists and ensure dependencies are understood.
• Change Management Planning and Configuration Implementation - Coordinate changes and support engineering tasks.
• Service Requests, Network Maintenance, and Operational Support - Execute analysis requests and support strategic initiatives.
• Process Improvement - Own tasks to improve operational support for a technology, process, tool, or service.

Skills

Networking basics

Routing protocols

TCP/IP

Troubleshooting

Communication

Education

Bachelor's in Computer Engineering

Tools

Management tools

Job description

Job Purpose

Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Job Description

Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues.

Responsibilities

• Incident Management - Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary.
• Operational Readiness for New Services - Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures.
• Change Management Planning and Configuration Implementation - Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering.
• Service Requests, Network Maintenance, and Operational Support - Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health.
• Process Improvement - Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service.

Knowledge And Experience

• Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials.
• Knowledge of routing protocols and concepts (OSPF, BGP, etc).
• Knowledge of TCP/IP, Layer 2 and 3 switching.
• Position requires attention to details, and excellent written and verbal communication skills.
• Ability to work in a team oriented environment is essential.
• Weekend and off hours support is required.
• JNCIA, CCNA, or equivalent knowledge is preferred.
• Financial industry experience is preferred.
• Perform monitoring for new events to open incidents.
• Perform all levels of routine network analysis using scripted and automated checks.
• Coordinate hot hands and other activities with vendors.
• Interact with advanced level engineering support.
• Develop and propose solutions for the knowledge base.
• Solid understanding of multicast and troubleshooting techniques.
• Working knowledge of how to use management tools.