FDE Agentic Operations Engineer

SailPoint Technologies Holdings, Inc.; Pune District; Hybrid; INR 1,800,000 - 2,800,000; Full time

Benefits offered by this job

excellent office amenities

competitive salaries and strong ben­ef

Job summary

SailPoint in Pune is seeking an FDE Agentic Operations Engineer to join the Forward Deployed Engineering team. You will own AI-assisted migration pipelines, ingest identity artifacts, and steer multi-agent workflows, ensuring data fidelity and rapid time-to-value.

You will work in a hybrid model (2-3 days in office) and collaborate with Sales, Product, and Engineering to accelerate customer onboarding and modernization.

Qualifications

• Bachelor0degree or equivalent professional experience.
• 3A05+ years in enterprise software, SI or tech consulting.
• 3+ years of hands-on software implementation or solution engineering.
• Experience with web services, APIs, application servers, databases, LDAP/AD.
• Strong understanding of SaaS/cloud architectures and AI concepts.
• Excellent written and verbal communication; travel up to 15%.

Responsibilities

• Own end-to-end execution of AI-assisted migration pipelines and demo environments.
• Ingest complex customer identity artifacts and steer multi-agent workflows.
• Troubleshoot model outputs and validate artifacts against tenant behavior.
• Configure SailPoint Identity Security Cloud (ISC) for customer deployments.
• Develop runbooks, scripts, and technical demos for customer value.

Skills

Analytical thinking

Troubleshooting

Communication skills

Travel readiness

SaaS/cloud literacy

AI/multi-agent concepts

Education

Bachelor's degree

Tools

SailPoint ISC

SailPoint IIQ

Python

Bash

Job description

Location & Work Model

This role is based in Pune. This location works on a hybrid model, 2-3 days in the office. You will be required to interview in person.

About SailPoint

SailPoint is defining the next era of identity security. Our unified, AI-powered platform seamlessly secures both the Human Fabric of your workforce and the Agentic Fabric of AI and non-human identities, completely eliminating organizational blind spots. Built on core principles like zero-standing privilege and contextualized risk, our platform transforms identity from a vulnerability into a strategic business advantage. Today, we are trusted by some of the largest, most complex organizations in the world to deliver intelligent, autonomous identity security at scale.

About the role

As an FDE Agentic Operations Engineer, you will operate at the cutting edge of AI and identity security, bridging Forward Deployed Engineering, Solution Engineering, Professional Services, and Product Management. In your day-to-day work, you will own the end-to-end execution of AI-assisted migration pipelines and demo environments.

You will ingest complex customer identity artifacts, steer advanced multi-agent workflows, troubleshoot model outputs, and perform hands‑on configuration within SailPoint Identity Security Cloud (ISC). You will blend technical rigor with agentic tooling to accelerate customer time-to-value, validate AI-generated artifacts against real tenant behavior, and establish new standards for identity modernization.

About the team

You will join the Forward Deployed Engineering / Agentic Operations team, a high-impact technical group dedicated to accelerating customer onboarding and modernization through state-of-the-art AI automation.

Our team builds, refines, and operates intelligent agentic pipelines that transform legacy identity environments into modern cloud architectures, collaborating closely with cross-functional partners across Sales, Product, and Engineering.

Roadmap for success

• 30 days: Complete SailPoint Identity Security Cloud (ISC) and IdentityIQ (IIQ) foundational product training and internal onboarding. Shadow senior engineers on active agentic workflows and AI‑assisted identity migration runs. Execute standard LLM and multi‑agent migration pipelines, interpret model outputs, and log issues with structured diagnostic context.
• 60 days: Independently operate AI‑driven modernization pipelines to process customer IAM data extracts and artifacts. Perform hands‑on verification and remediation in SailPoint ISC tenant configurations, including sources, schemas, identity profiles, and lifecycle states. Identify and correct AI hallucinations, incomplete configurations, or edge‑case anomalies, ensuring high data fidelity before sales or proof‑of‑value presentations. Produce complete Sales Engineer (SE‑ready) demonstration packages, including runbooks, walkthrough scripts, and technical summaries.
• 6 months: Autonomously manage end‑to‑end customer proof‑of‑value (POV) tenant builds and complex legacy migration data flows. Partner cross‑functionally with Sales Engineering, Product, and Professional Services to resolve customer‑specific identity challenges. Contribute enhancements to internal agentic prompts, evaluation benchmarks, and automation scripts (Python/Bash) to boost pipeline accuracy and throughput. Diagnose and elevate recurring platform or agent tooling bugs with reproducible test cases and remediation recommendations.
• 1 year: Serve as a subject matter expert for agentic operations, driving best practices for prompt engineering and multi‑agent orchestration across the team. Architect and deploy new automation tooling, reusable workflows, and evaluation checks that shorten deployment cycles for enterprise migrations. Support foundational customer deployments and complex technical escalations alongside the Forward Deployed Engineering organization. Attain the SailPoint Certified Engineer or Solution Architect credential.

Requirements

• Bachelors degree in related field, or equivalent professional experience
• 3–5+ years of professional work experience within an enterprise software company, systems integrator, or technology consulting firm
• 3+ years of hands‑on software implementation, technical consulting, or pre‑sales solution engineering experience
• Proven technical proficiency in modern technical infrastructure, including web services, APIs, application servers, databases, and enterprise directories (LDAP/Active Directory)
• Solid understanding of modern SaaS architecture, cloud infrastructure, and core AI/machine learning concepts
• Strong analytical and troubleshooting capability, with the ability to isolate root causes from system logs and unformatted customer data
• Excellent written and verbal communication skills, with experience presenting technical artifacts to cross‑functional stakeholders
• Ability to travel up to 15% as needed

Preferred Skills

• 3+ years of specialized experience in Identity Governance and Administration (IGA) / IAM solutions
• Hands‑on administrative or development experience with SailPoint Identity Security Cloud (ISC) or SailPoint IdentityIQ (IIQ)
• Experience with competitive IAM platforms (e.g., Saviynt, Oracle Identity Governance, One Identity, RSA/Aveksa) and migration workflows
• Hands‑on familiarity with agentic coding environments and AI developer tools (such as Cursor, Claude Code, GitHub Copilot, or similar LLM orchestration frameworks)
• Practical scripting skills (Python, PowerShell, or Bash) for API integration, automated testing, and data transformation
• Professional security or industry certifications (e.g., CISSP, J2EE certifications, or SailPoint certifications)

Benefits

• excellent office amenities
• competitive salaries and strong benefits

Equal‑Opportunity and Inclusion Statement

SailPoint (Nasdaq: SAIL) is defining the new era of adaptive identity security. We deliver the identity solution that spans both the breadth of identities and the depth of context needed to drive real‑time access with confidence. The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Note: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.