FBS Service Desk Technician I

Capgemini; Hyderabad; On-site; INR 300,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Comprehensive benefits package

Career development and training

Flexible work arrangements

Private Health Insurance

Pension Plan

Paid Time Off

Training & Development

Job summary

Capgemini in Hyderabad is seeking an entry-level IT helpdesk professional to respond to and document incoming support requests via phone, email, or ticketing system, and to troubleshoot basic hardware, software, network and user access issues.

You will escalate complex problems, guide users through step-by-step solutions, log interactions in the service management system, and adhere to service desk procedures while staying current with internal policies.

Qualifications

• Entry-level IT support responsibilities in a corporate service desk.
• Familiarity with common productivity tools and collaboration apps.
• Ability to follow established SOPs and document interactions.

Responsibilities

• Respond to and document incoming support requests via phone, email, or ticketing system.
• Troubleshoot and resolve basic hardware, software, network and user access related issues.
• Escalate complex problems to higher-level support as needed.
• Guide users through step-by-step solutions and provide clear instructions.
• Log all interactions, resolutions, and follow-up actions in the service management system.
• Adhere to established service desk procedures and performance objectives.
• Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.

Skills

Written and verbal communication

IPhone Mobile

Broad web browser proficiency

IT Hardware

Tools

Azure

Microsoft O365

ServiceNow

Windows OS

MAC OS

MS Teams

Outlook

Intune

AWS

OneDrive

OKTA

Job description

Respond to and document incoming support requests via phone, email, or ticketing system. - Troubleshoot and resolve basic hardware, software, network and user access related issues. - Escalate complex problems to higher-level support as needed. - Guide users through step-by-step solutions and provide clear instructions. - Log all interactions, resolutions, and follow-up actions in the service management system. - Adhere to established service desk procedures and performance objectives. - Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.

• Written and verbal communication - Entry Level
• IPhone Mobile - Entry Level
• Broad web browser proficiency - Entry Level
• IT Hardware - Entry Level
• Written and verbal communication - Entry Level
• IPhone Mobile - Entry Level
• Broad web browser proficiency - Entry Level
• IT Hardware - Entry Level

Software / Tool Skills

• Azure - Entry Level (1-3 Years)
• Microsoft O365 - Entry Level (1-3 Years)
• ServiceNow - Entry Level (1-3 Years)
• Windows OS - Entry Level (1-3 Years)
• MAC OS - Entry Level (1-3 Years)
• MS Teams - Entry Level (1-3 Years)
• Outlook - Entry Level (1-3 Years)
• Intune - Entry Level (1-3 Years)
• AWS - Entry Level (1-3 Years)
• OneDrive - Entry Level (1-3 Years)
• OKTA - Entry Level (1-3 Years)

• Azure - Entry Level (1-3 Years)
• Microsoft O365 - Entry Level (1-3 Years)
• ServiceNow - Entry Level (1-3 Years)
• Windows OS - Entry Level (1-3 Years)
• MAC OS - Entry Level (1-3 Years)
• MS Teams - Entry Level (1-3 Years)
• Outlook - Entry Level (1-3 Years)
• Intune - Entry Level (1-3 Years)
• AWS - Entry Level (1-3 Years)
• OneDrive - Entry Level (1-3 Years)
• OKTA - Entry Level (1-3 Years)

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.

https://www.capgemini.com/us-en/about-us/who-we-are/