Fashion Consultant Sales

Lenskart.com; Gurugram District; On-site; INR 270,000 - 330,000; Full time

Job summary

Lenskart.com in Gurugram is seeking a Fashion Consultant (Sales) to transform the personalized eyewear experience. You will assist customers via phone and chat, guiding them through diverse collections. This target-driven role requires exceptional communication and a persistence to achieve sales targets. The ideal candidate is flexible and knowledgeable about the latest eyewear trends. Compensation includes a CTC of 3 LPA plus performance-based incentives. Join Lenskart in promoting diversity and inclusivity in the workplace.

Responsibilities

• Proactively assist customers on telephonic and chat platforms to understand their style preferences and vision needs.
• Consistently achieve and exceed monthly Sales Targets.
• Stay updated on the latest eyewear trends to provide expert recommendations.
• Manage the customer journey from initial discovery to final payment.
• Maintain high standards of communication and documentation.
• Resolve customer queries and objections ensuring a 5-star service rating.

Skills

Exceptional verbal and written communication skills

Persistence

Flexibility

Education

Graduate and Postgraduate

Job description

About the Role

As a Fashion Consultant( Sales ) at Lenskart, you are the face (and voice) of our personalized eyewear experience. Your mission is to transform how customers see the world—and how the world sees them. Using your keen eye for style and expert product knowledge, you will guide customers through our diverse collections via phone and chat, turning inquiries into sales and first-time buyers into lifelong fans. This is a high-energy, target-driven role where your ability to build rapport and close deals directly impacts the growth of India’s leading eyewear brand.

Responsibilities

• Consultative Selling: Proactively assist customers on telephonic and chat platforms to understand their style preferences and vision needs.
• Drive Revenue: Consistently achieve and exceed monthly Sales Targets.
• Style Expert: Stay updated on the latest eyewear trends to provide expert "look" recommendations that align with Lenskart’s fashion-forward image.
• End-to-End Ownership: Manage the customer journey from initial discovery to final payment, ensuring a seamless checkout experience.
• Quality Assurance: Maintain high standards of communication and documentation within dialers and CRM software.
• Customer Advocacy: Resolve customer queries and objections with empathy and precision, ensuring a 5-star service rating.

Qualifications

• Education: Graduate and Postgraduate

Required Skills

• Communication: Exceptional verbal and written communication skills; ability to "sell the vision" over a call.
• Persistence: A "never-give-up" attitude with a proven track record of hitting numbers in a fast-paced environment.
• Flexibility: Ability to adapt to shifting sales strategies and work during peak business hours.

Pay range and compensation package

CTC: 3 LPA + Performance based incentives

Equal Opportunity Statement

Lenskart is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals regardless of race, gender, sexual orientation, disability, or any other characteristic protected by law.