Facility Manager - Devanahalli

ZEISS; Devanahalli; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ZEISS is seeking a Facility Manager for the Devanahalli site to lead soft services across the plant and offices. You will ensure SLAs, KPIs, and statutory requirements are met while coordinating housekeeping, security, landscaping, waste management, and related services.

In this role you will manage manpower, contractual partners, and continuous improvement initiatives to enhance safety, hygiene and cost efficiency, while maintaining a high standard of workplace experience for staff and visitors.

Responsibilities

• Develop, implement and manage soft facility management services across the plant and offices.
• Ensure soft services meet SLAs, KPIs, statutory requirements and company standards.
• Coordinate housekeeping, security, landscaping, waste management, pest control, canteen, creche, gym, and staff transportation.
• Maintain a clean, safe, hygienic environment across facilities.
• Serve as the primary contact for client/user departments on soft service matters.
• Plan, coordinate and monitor manpower deployment, attendance, shifts, and productivity.
• Manage service partners and contractors per contract terms, SLAs, and KPIs.
• Conduct inspections, identify gaps and drive corrective actions.
• Create and maintain SOPs, checklists and work instructions.
• Foster coordination between soft services and other facility functions (Technical, EHS, Security, Projects, HR, Finance).
• Drive continuous improvement in service quality, efficiency, employee experience and costs.
• Monitor complaints/requests and ensure timely resolution with escalation when needed.
• Prepare MIS, performance reports, manpower reports, incident reports as required.
• Maintain documentation of records, licenses, certificates and statutory documents.
• Ensure compliance with policies, labour laws, health and hygiene standards and client requirements.
• Support budget prep and monitor operating expenditure for soft services.
• Identify cost-optimisation opportunities without compromising service quality or safety.
• Review meetings with partners and monitor KPI performance.
• Escalate service issues and communicate with stakeholders.

Skills

Soft facility management

Team coordination

Vendor management

Safety compliance

Job description

Dear Aspirants,

Hiring for Facility Manager - Devanahalli location

working days - 6 days.

Responsibilities

• Develop, implement and manage soft facility management services across the manufacturing plant, offices and associated facilities.


• Ensure all soft services are delivered in accordance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), statutory requirements and company standards.


• Manage and coordinate all soft services including Housekeeping, Security, Landscaping, Waste Management, Pest Control, Food & Canteen Services, Creche, Gym and Staff Transportation.


• Ensure a clean, safe, hygienic and well-maintained environment across the manufacturing plant, office areas, common areas and external premises.


• Act as the primary point of contact for the client/user departments for all soft service-related matters.


• Plan, coordinate and monitor manpower deployment, attendance, shift rosters, productivity and performance of all soft service teams.


• Manage service partners and contractors, ensuring compliance with contractual requirements, agreed manpower, scope of work, SLAs and KPIs.


• Conduct regular inspections of facilities and services, identify gaps and ensure timely corrective and preventive actions.


• Establish and maintain service standards, checklists, SOPs and work instructions for all soft services.


• Ensure effective coordination between soft service teams and other facility functions including Technical, EHS, Security, Projects, Procurement, HR and Finance.


• Drive initiatives for continuous improvement in service quality, operational efficiency, employee experience and cost optimisation.


• Monitor service-related complaints and requests and ensure timely resolution with proper escalation where required.


• Prepare and submit regular MIS, performance reports, manpower reports, incident reports and other management reports as required.


• Ensure proper documentation and maintenance of all service records, inspection reports, attendance records, training records, licences, certificates and statutory documents.


• Ensure compliance with all applicable company policies, statutory requirements, labour laws, health and hygiene standards and client requirements.


• Manage service audits and inspections, identify non-conformities and coordinate closure of observations within agreed timelines.


• Support budget preparation and monitor operating expenditure for all soft services against approved budgets.


• Identify opportunities for cost optimisation without compromising service quality, safety, hygiene or employee experience.


• Conduct regular review meetings with service partners and monitor performance against agreed KPIs.


• Manage escalation of service issues and ensure effective communication with stakeholders.

Key accountabilities :

• Housekeeping & Hygiene


• Security Services


• Landscaping & External Area Management


• Waste Management


• Pest Control


• Food, Canteen & Cafeteria Management


• Creche & Gym Management


• Staff Transportation


• Quality, Compliance & Customer Service