Facility Executive, Soft Services

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Total Rewards Program

Competitive pay and benefits

Career growth opportunities

Job summary

Jones Lang LaSalle Incorporated in Gurugram is seeking a Facility Executive to oversee day-to-day operations and ensure all facility services run smoothly. You will manage housekeeping, pantry, admin routines, and client communications to meet KPIs and SLAs.

Candidate should have a Degree or Diploma in Hotel management or building management and 3–5 years’ experience in facilities management, with strong safety knowledge and a client-focused approach.

Qualifications

• Degree or Diploma in Hotel management or building management experience.
• 3–5 years of facilities management experience.
• Strong knowledge of facility/building operations and safety requirements.
• Proven ability to interact with clients and manage multiple stakeholders.

Responsibilities

• Oversee day-to-day facility operations and services.
• Manage housekeeping, pantry, and admin routines.
• Prepare and review weekly/monthly reports for clients.
• Coordinate with vendors and manage contracts.
• Ensure health and safety compliance and participate in emergency procedures.

Skills

Facility operations

Customer service

People skills

Occupational safety

PC literacy

Continuous improvement

Client reporting

Education

Degree or Diploma in Hotel management

Job description

Facility Executive, Soft Services### Facility Executive, Soft ServicesApply: On-site: Gurugram, HR: Full time: Posted Today: REQ546590**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.**What this job involves:**Prioritising the facilities’ needsWorking with both the facilities manager and the assistant facilities manager, you’ll oversee the property’s day-to-day operations and ensure that all administrative functions and facility services are covered. Likewise, you’ll strive for continuous improvement in the process.* Shift Registers for Housekeeping* Shift Rosters for HK/Pantry/Office boys* Client Satisfaction* Closure of helpdesk complaintsYou’ll also keep an eye out on the property’s supplies and ensure that it has adequate stocks and materials to keep the operations smooth like a well-oiled machine. Likewise, you’ll manage supply and service contracts as approved by clients.* Daily meeting floor Admins.* Meeting End user / Line Managers & Directors for Feedback on improvement areas.* Daily Round twice a day corner to corner to entire Facility.* Maintain Stock at site related to HK and Pantry Consumables.* Follow up weekly Movements and update to SPOC.* Follow up for Daily Townhall & Client visit arrangements.* Sending Daily, Weekly & monthly reports on timeline.* Follow up with Scarp vendors to remove Scrap on time.* Daily Manpower reports.* Keep a track & Daily updates on Biometrics and Check tool.* Sync up with Tech Executives on site for site specific Snags.In addition, you’ll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You’ll also be on top of health and safety issues that may arise, and actively participate in reviewing them.**Going above and beyond expectations**Client satisfaction is second nature to the person in charge. In this role, you’ll take on difficult issues and seek out opportunities to improve operations. You’ll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.* Achieve Key Performance Indicators and Service Level Agreements targets.* To provide administrative support to the Facility Management team.* Implementation of client specific app-based tools.In addition, you’ll carry out routine service audits to ensure that the team maintains its overall performance. You’ll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.**Sound like you? To apply you need to have:**Strong knowledge of facility / building / property operationsPlaying a key role, the ideal candidate holds a ***Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years’ experience in facilities management.***You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. ***You have to act as backup / reliver for the resources deployed in the City.***Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives**Preferred Skills:-*** Experience in Facilities Management is required.* Strong Customer Service focus* Excellent people skills and ability to interact with a wide range of client staff and demands* Knowledge of Occupational Safety requirements* Strong PC literacy and proven ability to manage daily activities using various systems.* Demonstrated experience with continuous improvement initiatives highly desirable* Demonstrated experience with client reporting and preparation of reports required.**Being Analytical and Meticulous**Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.**What we can do for you:**At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.**Apply Today!****Location:**On-site –Gurugram, HR**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.